Office Assistant Senior - SHC - LDA - Spanish

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$25.34 - $31.03 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

October 06, 2025

The Opportunity:

THIS WORK MATTERS!

Knowledge, Skills and Abilities (KSA): Bilingual in Spanish and English (language testing may be required)

Imagine being the vital link that connects students to essential healthcare, ensuring they're ready to thrive in the classroom and beyond. At Student Health Centers (SHC), we're on a mission to break down barriers and provide comprehensive mental and primary health care for Multnomah County's school-age youth. We're seeking a dynamic individual to join our team as an Office Assistant Senior, where you'll play a crucial role in supporting our nine centers and empowering students across five school districts.

Embrace a role that keeps you on your toes and makes a real difference! We're seeking a dynamic individual to join our team as a "float" Office Assistant Senior, ready to tackle the challenges of a fast-paced environment. You'll be the go-to person, providing crucial front desk support at various SHC sites, ensuring students receive the care they need. This position offers a unique blend of stability and the excitement of daily variety.

The responsibility of this OA Sr. includes but is not limited to the following:

• Implementing, monitoring and maintaining Student Health Center program processes, procedures, program-related events, and systems to support leadership and staff. Developing and evaluating office support processes to meet Student Health Center program needs and requirements; collaborate with other administrative and clinical staff for team awareness, feedback and approval.

• Prioritizing their own work and handling several tasks simultaneously; expected to use independent judgment in scheduling and accomplishing work.

• Performing receptionist duties: answering phones, greeting and assisting students/clients and visitors; providing information regarding the SHC program; referring calls to appropriate staff and taking messages for return contact; sending triage messages for follow up; ordering supplies and distributing mail to staff.

• Performing a wide variety of highly complex office support duties including the creation and maintenance of detailed tracking records, and gathering, verifying and correcting information received from a variety of sources. 

• Position will work with and require experience in Epic/Epic systems, electronic medical and health records, etc. to complete tasks and requests. Gathering and maintaining insurance coverage and demographic information to build client accounts in Epic in order for insurers to be billed for clinical services and to achieve program sustainability; this includes verifying insurance status according to procedures, MMIS, OHP, Provlink, third party and contacting parents/guardians regarding insurance information.

• Connecting with Health and/or Finance & Business Management staff for contract and billing requirements, exception requests, etc. Communicating back to student and/or parent or guardian on needed actions or information, etc. for approval and resolution. 

• Explaining complex billing and appointment processes and concerns, apply appropriate release of information to correct party(s) only to maintain confidentiality, connect with internal of external agencies or sources to help student and adult parties for financial assistance and steps needed to qualify, and document all actions taken to assist students in meeting timelines and Student Health Center requirements. 

• Scheduling appointments with clinic providers, distributing appointment slips and appointment reminders, calling clients out of class, making reminder calls and providing follow up on client wait lists.

• Attending various school, community, Health Department, and other agency meetings and training, and communicates information back to the clinic team. 

Minimum Qualifications:

• Education/Training: Equivalent to completion of the twelfth grade with training and experience in advanced-level administrative support.

• Experience: Three (3) to six (6) years of experience demonstrating the ability to perform the position's duties (or equivalent training/experience).

Preferred Qualifications/Transferable Skills:  You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Proficiency in Epic EHR software.

• Experience interacting with children and youth.

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SCREENING & EVALUATION:

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

REQUIRED

Attach a Resume demonstrating you meeting minimum qualifications; AND

Attach a Cover Letter (1 page) addressing the following: 

• How you meet the qualifications for this position; and 

• Why you are interested in the position

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review 

• Phone screen

• Consideration of top candidates

• Language assessment

• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

This position requires passing a criminal background check including fingerprinting. 

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Maya Jabar-Muhammad

Email:

[email protected]

Phone:

+1 (503) 9881270 x81270

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6002 - Office Assistant Senior