Channel Operations Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.

Job Description

The Channel Operations Manager plays a key role in the Global Channel Operations Team, helping streamline partner onboarding and answering channel questions from internal and external stakeholders. The Channel Operations Manager will report to the Director of International Channel Operations and work with a global network of colleagues and channel partners. In this role you will serve as the manager for the Channel Operations partner onboarding and support teams, and provide support for the field sales teams in Partner sales related matters. This is an excellent opportunity to help shape processes and flows as Motorola Solutions expands our channel partner network worldwide. 

Responsibilities: 

• Drive channel operations activities, enabling and supporting partner onboarding management as a primary function

• Manage a global team of partner onboarding and channel support specialists

• Collaborate with the Directors of International & North America Channel Operations and colleagues to identify and improve partner onboarding and channel operations processes and systems

• Work actively with IT on the systems needed to drive scale, integration, and automation into the business, including new development and ongoing monitoring and improvement

• Manage escalations, sales process, and policy exceptions review/management and coordination worldwide including: Sales, Sales Operations, Finance/Credit, IT, and other functional groups

• Implement and report on partner onboarding and case queue management data through Salesforce dashboards and other available tools

• Support the field sales team with channel partner related challenges and onboarding escalations

• Represent Channel Operations as a subject matter expert in various company projects

• Operationalize different regional go-to-market channel strategies

• Perform quality assurance checks with Channel Operations Support

• This role will manage a global team, ability to work flex hours will be required

Qualifications:

• Bachelor's Degree or 5+ years of relevant experience

• Experience in channel sales or channel operations

• High level of Salesforce user proficiency

• Proficiency in Salesforce CRM sales and Support (Case management) applications

• Prior experience managing global Support teams

• Excellent written and verbal communication skills

• Collaborative and a team player

• Ability to multitask, work under pressure and ever changing priorities

• Displays Interpersonal Effectiveness

• Customer Support mindset and aptitude

Target Base Salary Range: $100,000 - $130,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 5+ years of channel sales or channel operations experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.