Operations Associate - Customer Success
Skills
- Exceptional written and verbal communication skills
- Analytical and detail-oriented problem-solving
- Ability to multitask and prioritize in fast-paced environments
- Strong understanding of community management
Responsibilities
- Track agent performance and KPIs
- Audit team communications weekly to ensure quality and accuracy
- Improve team workflows and manage SOPs
- Send communications about updates and announcements to all agents
- Manage onboarding and offboarding of agents
Education
- Relevant educational background preferred but not explicitly stated
Benefits
- All meals catered five days a week
- On-site barista with unlimited espresso/matcha
- Transportation benefits
- 401(k) matching
- Unlimited PTO
- Fully covered life insurance
- Comprehensive medical, dental, and vision coverage
- Competitive salary and generous equity package
- Prime downtown San Francisco location near public transit
Average salary estimate
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