Strategic Account Manager

Strategic Account Manager - Blockchain Wallet Infrastructure

Location: Remote - US based, not Canada. EST time preferred

Compensation: $95K - $165K

Join a stellar team of leaders and experts in blockchain technology, cryptography, infrastructure, and security to build the backbone of blockchain wallet infrastructure for the next financial era. We are seeking a Strategic Account Manager to own post-close success and growth across North & South America, ensuring client retention and deepening engagement with institutions, fintechs, and crypto-native firms. This is a critical commercial and technical role.

Reporting to the Head of Americas, you will act as a trusted partner to a portfolio of active accounts, guiding them through onboarding, adoption, and renewal. You will be responsible for navigating complex technical environments that combine APIs, cloud deployments, legacy systems, and regulatory requirements, driving upsells and securing long-term partnerships.

Responsibilities:

• Serve as the primary point of contact for a portfolio of active institutional accounts in the Americas.
• Lead post-close success activities, including onboarding, enablement, business reviews, and advanced support.
• Build trusted relationships with stakeholders across client product, compliance, and leadership teams.
• Identify and execute upsell and expansion opportunities to grow account revenue and drive net revenue retention.
• Lead contract renewals and commercial negotiations to secure long-term alignment.
• Develop tailored success plans and adoption strategies for each account.
• Act as the internal voice of the customer, partnering with the product team to align priorities and roadmap.
• Represent the company at conferences, workshops, and key customer meetings.

• Experience: 6+ years in account management, customer success, or post-sales within the enterprise SaaS sector.
• Growth Record: Proven success growing large accounts via upsell, cross-sell, and relationship development.
• Technical Comfort: Comfortable managing technical products and complex customer workflows in regulated settings.
• Commercial Skills: Experienced in contract negotiation, renewals, and driving net revenue retention.
• Soft Skills: Highly organized, proactive, communicative, and able to juggle multiple high-value accounts simultaneously.
• Communication: Excellent written, verbal, and presentation skills.

Preferred Qualifications (Nice-to-Haves):

• Domain Experience: Experience with banks, payment services, or digital asset infrastructure providers.
• Language Skills: Fluency in Spanish and/or Portuguese, supporting clients across the Americas.

• Work Model: Remote-first role, open to candidates based in the United States (office optional).
• Equipment: Provided with a MacBook Pro and essential equipment.
• Compensation: Competitive salary ($80K – $140K), with significant opportunity for performance-based earnings.
• Perks: Healthcare, 401K, and coverage for travel expenses.
• Impact: Work with leading institutions and crypto-native firms, scaling the use of cutting-edge blockchain infrastructure.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing [email protected].

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