Director of Network Engagement & Customer Success
Skills
- Proven project management and program rollout skills
- Strong stakeholder and partner relationship management
- Experience translating data into strategy and operational actions
- Knowledge of value-based care, post-acute care, or healthcare services
- Excellent verbal and written communication with clinical and executive audiences
- Comfort working cross-functionally in matrixed or high-growth environments
- Willingness to travel for partner engagements (up to 20%)
Responsibilities
- Own operational onboarding and integration of new network partners, including M&A and Medicare Advantage additions
- Serve as primary relationship manager for top priority network partners and drive partner satisfaction and expansion
- Operationalize clinical programs and value-based care constructs to drive clinical outcomes and efficiency
- Support reporting, billing, compliance tracking, and partner-level invoicing
- Collaborate with data teams to develop dashboards and reporting tools to inform strategy and performance
- Prepare materials and presentations for leadership and external partners and facilitate performance reviews
- Work cross-functionally with clinical operations, finance, BD, and care navigation to align workflows and growth plans
- Travel up to 20% for partner onboarding, executive and field meetings
Education
- Bachelor's degree in healthcare, business, or a related field required
- Master's degree (MBA, MHA, MPH) preferred
Benefits
- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- Generous paid time off and flexible work environment
- Remote or hybrid work options depending on location
- Mission-driven culture focused on improving dementia care
- Opportunities for professional growth and leadership impact
Average salary estimate
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