National Account Manager - job 1 of 3

Are you a dynamic professional with a passion for client management and relationship building? Join us at City Wide Facility Solutions as a National Account Manager. In this role, you'll serve as the primary liaison for our key national accounts, ensuring top-tier service delivery and satisfaction.

Your responsibilities will encompass leading quality control, monthly reporting, and fulfilling the daily needs of your assigned accounts while closely supporting our franchisees. Your ability to effectively communicate and address customer needs will be vital in representing our extensive range of facility solutions.

City Wide Franchise has been a cornerstone in the building maintenance sector for over 60 years, dedicated to providing exemplary service across the US and Canada. We pride ourselves on fostering a vibrant work culture that encourages growth, teamwork, and a commitment to excellence.

Key Responsibilities:

• Act as the main point of contact for your assigned national accounts
• Achieve targets and key performance indicators as per the Master Service Agreement
• Utilize CRM to manage client satisfaction and set financial objectives
• Continuously assess and validate client needs
• Coordinate inspections with Franchisees as required
• Address client complaints through the company’s CRM.
• Work collaboratively with Franchisees to ensure that all client needs are met
• Conduct regular business reviews and maintain strong communication with clients and internal teams

• Proven track record of achieving quotas and growth in national accounts
• Experience in developing and executing strategic customer account plans
• Strong customer satisfaction rating history
• Ability to meet training and development objectives within set timelines
• Proficient in creating Excel templates for reporting purposes
• 3-5 years experience in account management with a focus on high-level client interactions
• 1-2 years in ancillary service program development is preferred
• Experience with National Accounts is a plus
• Bachelor's degree or equivalent experience preferred, but not mandatory
• Remote work option available

City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.