Fast Facts

We are seeking an Education Success Manager to enhance student engagement through effective management of school and district accounts for MIND, focusing on developing relationships and executing strategic initiatives.

Responsibilities: Manage a high volume of school and district accounts, support customer lifecycle, drive renewals and upsell opportunities, and design scalable support processes.

Skills: Exceptional prioritization, analytical mindset, strong customer relationship management, familiarity with technology tools, and experience with ST Math or similar educational platforms.

Qualifications: Prior experience in Customer Success or Account Management, preferably in EdTech, and strong communication skills with a customer-centric approach.

Location: Remote, with the requirement to reside in Iowa or Illinois.

Compensation: $65000 - $80000 / Annually

Job Details

Job Location:   Remote - Remote

Position Type:   Full Time

Salary Range:   $65000.00 - $80000.00 Salary/year

Description

Are you ready to make a difference? At MIND, we are passionate about achieving our mission of ensuring that all students are mathematically equipped to solve the world’s most challenging problems. We are looking for visionary talent to join our team! The candidate selected for this role must reside in Iowa or Illinois.

In this role, you will be responsible for the success of a high volume of small-sized school and district accounts. You will support these customers by leading and managing cross-functional projects from planning through implementation/execution, drive renewals and expansion opportunities, and design scalable processes that enable effective support with low-touch engagement strategies.

This position requires exceptional prioritization skills, an analytical mindset, experience using technology tools, and a strong drive to improve operational efficiency across a large customer base. Prior experience using ST Math in a classroom or school setting is required.

Qualifications

Key Responsibilities

Customer Relationship Management

• Design and execute creative campaigns to increase educator engagement with digital learning tools and platforms.
• Proactively manage a high caseload of small school/district accounts throughout the customer lifecycle.
• Develop and maintain strong, long-term relationships with key contacts at assigned accounts.
• Act as the primary point of contact post-sale, ensuring a seamless onboarding and implementation experience.
• Strategically plan and deliver effective virtual consultative support to administrators and educators.
• Coordinate and schedule onsite and online professional development for teachers and administrators.

Renewals & Upsell

• Drive customer retention by proactively managing renewal opportunities and identifying risks early.
• Identify and qualify upsell opportunities and coordinate with partnerships teammates when needed to drive expansion.
• Track account health metrics and use data to inform strategies for engagement and growth.

Implementation & Support

• Guide new customers through the initial implementation ensuring a quick and seamless start.
• Troubleshoot issues and coordinate with Support and Product teams to resolve any roadblocks.
• Provide ongoing guidance and resources to help customers meet their program goals.
• Regularly monitor data to prioritize and plan for proactive outreach throughout the territory.
• Strategize with school and district administrators to maximize the impact of our partnership.

 Process Development & Scalability

• Design and refine low-touch strategies (e.g., email campaigns, self-serve resources, automation tools) to scale support across a large caseload of school and district partners
• Collaborate with cross-functional teams to improve workflows, systems, and customer education assets.
• Document best practices and contribute to knowledge bases to support both internal teams and customers.

Nice to Have

• Experience in Customer Success, Account Management, or Program Implementation (preferably in EdTech or SaaS)
• Experience using tools such as Asana, Trello, Airtable, Notion, Monday.com, Smartsheet, Google Wokspace (Docs, Sheets, Slides), Microsoft Office (Excel, Teams, Project) and Slack
• Familiarity with Canva, Mailchimp, HubSpot, Hootsuite or Google Analytics
• Experience with customer journey mapping and lifecycle marketing automation
• Excellent organizational, time management, and prioritization skills to manage a high volume of customer accounts with varying levels of engagement
• Ability to analyze customer data to identify trends, risks, and opportunities
• Strong communication skills with a customer-centric mindset

This position is completely remote but must reside in Iowa or Illinois, and reports to the Professional Learning Operations Manager. It is also important to be comfortable turning on your webcam to build a rapport from a distance.