Consumer Experience Representative
Skills
- Strong customer service and sales effectiveness
- Conflict resolution and objection handling
- Communication and rapport building
- Customer engagement and relationship management
- Tech-savvy with experience in Email, VOIP, Zoom, Google Hangouts, Excel
- Data collection and input skills
Responsibilities
- Represent realtor.com professionally via phone, email, and text
- Make 300+ outbound and inbound warm calls daily to identify client real estate needs
- Collaborate effectively within a team and work independently
- Use problem-solving, listening, and questioning to assess client needs
- Connect consumers with real estate professionals to drive business growth
- Offer flexible schedule availability for evenings and weekends
- Communicate fluently in English; Spanish is a bonus
Education
- High school diploma or equivalent
Benefits
- Competitive compensation with base pay plus commissions
- Performance-based incentives
- Medical, Vision, Dental, Disability, Life insurance
- Flexible and Dependent Care Spending Accounts
- 401(k) plan with company match
- Tuition Reimbursement programs
- Paid holidays and flexible time off
- Volunteer time off
- Financial planning and student debt programs
- Free snacks and refreshments
Average salary estimate
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Realtor.com is a real estate listing website that allows users to post and search for homes and rental properties. They are headquartered in Santa Clara, California.
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