Patient Financial Advocate Bilingual
Job Description:
A Patient Financial Advocate (PFA) provides financial counseling to uninsured/ underinsured patients, by determining eligibility for IMH patients and individuals in the communities we serve. Patient Financial Advocates assist patients by processing and submitting documentation and applications for various medical assistance programs, such as: State/ Federal public benefits, ACA insurance education, and internal/ external financial assistance/aide programs. A Patient Financial Advocate will provide general insurance education, price quotes to potential patients, and assist with payments and payment arrangements.

Essential Functions
- Interviews patients and consumers, screening for available internal and Public Benefit Programs, applying for appropriate program; in person and remote.
- Completes applications for Public Benefit programs, submitting with required documents.
- Process and determine requests for internal and external financial assistance programs
- Financially clear patients for elective surgeries/services.
- Assists with co-pay assistance program application process.
- Provides general insurance education
- Provides Affordable Care Act (ACA) insurance education and navigation.
- Point of service collections and establish payment plans.
Skills
- ACA
- Public Programs
- Financial Aid
- Healthcare Insurance
- Computer literacy
- Adaptability
- Communication
- Payment plans
- Problem solving
- Regulations
Physical Requirements:
Required Qualifications
- High School Diploma or GED required.
- Reliable transportation and flexibility to be able to travel to multiple sites
- Certified Application Counselor (CAC) Certification within Three (3) months of hire
Preferred Qualifications
- Experience applying for public benefit programs
- Experience in financial assistance
- Bilingual Spanish speaking
Location:
Midtown PlazaWork City:
Salt Lake CityWork State:
UtahScheduled Weekly Hours:
40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.97 - $30.21We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
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