Drone Customer Expertise Associate

You in This Role

You're the friendly face (and voice) behind the screen, eager to help customers get what they need, fix problems fast, and keep our drone community thriving. While you may not be an FPV expert yet, you're excited to learn, love drones, and bring an organized, compassionate approach to every interaction. This role is perfect for someone with strong people skills and curiosity, ready to grow into a more technical path.

In this role, you’ll help manage daily customer questions and support logistics while becoming part of a collaborative team that supports some of the most respected brands in FPV.

A Day in the Life

• Provide customer service via HelpScout, email, phone, and social platforms
• Triage common questions, shipping issues, order tracking, and RMAs
• Escalate complex technical issues to the appropriate internal experts
• Communicate clearly and empathetically with a wide range of customers
• Engage with community groups (Discord, Facebook, Reddit) as needed
• Stay organized in a high-volume, fast-paced startup environment
• Contribute to FAQs, internal docs, and help articles as you grow

What You Bring

• 1+ years of experience in customer support or a service-focused role
• Experience working with technology in some capacity (hardware, software, troubleshooting, or technical tools)
• A love of tech and a desire to grow your drone knowledge
• Strong written and verbal communication
• Highly organized and able to stay calm in the chaos of startup life
• A team-first mindset, patience, and curiosity
• Bonus: Some FPV experience or exposure to drone products, Shopify, or HelpScout

What You’ll Gain

• A launchpad to build a long-term career in drones and tech
• A fun, tight-knit team that loves what we do
• Training and mentorship to help you grow your technical chops
• Flexibility, creativity, and ownership of your day-to-day

Compensation & Benefits

Salary Range: $45,000 to $55,000/year (based on experience)

Benefits Include:

• Health, dental, and vision insurance (with ~80% of premiums covered by the company)
• 401(k) plan
• Unlimited vacation time
• Equity incentives through stock options

The People: At Unusual Machines is the parent company to Rotor Riot and Fat Shark, two of the most respected and recognizable brands in the FPV drone industry.   Your contributions both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.

One more thing:  If you are unsure if you have the qualifications, apply anyway!  We don’t hire off key words.  We hire real living people who have choices that we want to hear.  If you are smart and can learn that is what you need.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Unusual Machines participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

We unfortunately cannot offer visa sponsorship for this position.