Strategic Customer Success Manager, Global Strategic
Skills
- Strong project management skills and/or certifications (e.g., PMP, Agile)
- Excellent written and verbal communication with strong follow-up
- Proven ability to manage complex, multinational accounts
- Technical knowledge in SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML)
- Strong teamwork and collaboration abilities
- High intellectual curiosity
Responsibilities
- Own client renewals, retention, and net retention targets for strategic customers
- Serve as the main point of contact and trusted advisor to customers
- Collaborate with Account Executives to ensure excellent customer experience and commercial alignment
- Drive feature adoption through strategic success plans and enablement
- Build strong customer relationships and foster customer advocacy
- Analyze customer product usage to identify growth opportunities and risks
- Coordinate across global teams for seamless customer experience and knowledge sharing
- Maintain regular communication including Executive Business Reviews and events
- Advocate for customers by providing feedback to product development
- Identify upsell opportunities through education and feature promotion
- Collaborate with Technical Support, Industry Solutions, and other teams to support customers
- Facilitate smooth transitions from onboarding to ongoing customer success
- Travel internationally and spend time onsite with customers as needed
Education
- Relevant bachelor's degree or equivalent experience
Benefits
- Competitive compensation including equity grants (RSUs)
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive medical, dental, vision, life, and disability benefits
- Family services including fertility benefits and equal paid parental leave
- Professional development with formal career pathing and learning stipends
- Curated in-office experiences fostering community and innovation
- Volunteer opportunities and donation matching
- Employee Resource Groups for supportive communities
- Hybrid work model supporting work-life harmony
Average salary estimate
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Braze (NASDAQ:BRZE) is a leading cloud-based software company based in New York City. We enable companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
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