Customer Service Representative - Veterinary
Skills
- Ability to multitask and remain composed under pressure
- Strong interpersonal and communication skills
- Proficiency with veterinary practice management software such as Cornerstone and Instinct
- High organizational ability
- Compassionate and dependable team player
Responsibilities
- Greet clients with empathy and professionalism during stressful situations
- Answer phones, schedule appointments, and manage patient check-in/check-out
- Communicate clearly between clients and veterinary staff
- Accurately enter and update patient records and billing information
- Collaborate with veterinary technicians, doctors, and other CSRs
- Adapt to shift changes including evenings, weekends, and holidays
- Assist teammates and support hospital operations proactively
Education
- High school diploma or equivalent
Benefits
- Competitive compensation
- Comprehensive medical, dental, and vision benefits
- 401(k), FSA, and HSA available
- Pet discounts and revolving medical account for personal and pet care expenses
- Professional growth and internal promotion opportunities
- Continuing education allowance for credentialed technicians
Average salary estimate
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