Substance Use Disorder (SUD) & Customer Service Support Specialist
Description
STATUS/HOURS: Competitive Wage, plus full-time benefits. Regular full-time/80 hours biweekly
SALARY RANGE: $38,521.60 to $52,000.00. Starting salary will be determined based on education and experience.
LOCATION: Marquette, Michigan
Office-based position Monday to Friday 8am-5pm.
NorthCare Network is a Specialty Prepaid Inpatient Health Plan (PIHP) located in Marquette, Michigan and is responsible for the management and service array available to residents of Michigan’s Upper Peninsula with behavioral health needs covered by Michigan Medicaid and specialty grants for substance use disorder services.
RESPONSIBILITIES INCLUDE: Under the supervision of the SUD Clinical Director, this position serves as the front desk reception and is responsible for a variety of clerical tasks related to the support of the SUD Access and Customer Service departments. These tasks include but are not limited to: answering phones, pre-screenings, data collection, providing information and resources, scheduling consumers, preparing reports, maintaining electronic medical records, and assisting with satisfaction surveys.
Requirements
QUALIFICATIONS: Minimum of a High School Diploma or GED equivalent required. Some college experience or college degree preferred. 1-3 years of experience in a customer service and/or an office setting or administrative position required. Experience in behavioral health or substance use disorders setting preferred.
Average salary estimate
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