Customer Support Expert - Payments
Customer Support Expert - Payments
Start Date: August 25th - Training is 12 weeks on-site in the Omaha, NE office. There is no PTO allowed during training.
Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office 2 days a week, post training.
Hourly Rate: $25 per hour
*We do require open availability for this position, assigned schedules could range from Monday - Sunday (6am - 1am CST.)
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
As a Customer Support Expert, you engage directly with our Toast customers to drive specialty support with measured success based on productivity and customer satisfaction Key Performance Indicators (KPIs). You will respond to and resolve complex and nuanced inquiries on Toast products and services, and take ownership of the customer experience. You are able to apply principles and methodologies, such as empathy, good judgment, and a consultative approach, to customer interactions. As a pivotal stakeholder, you partner with leadership and cross-functional teams across the company. To thrive as a Customer Care Expert at Toast, you are a customer champion, thrive in escalated situations, and excel in ambiguous environments!
About this roll* (Responsibilities)
- Perform thorough troubleshooting and probing analysis with the customer regarding general billing inquiries and payment processing questions.
- Support Customer through issues and questions surrounding Credit card processing, credit card issuers, bank accounts, payment disputes and all corresponding financial reporting
- Communicate & collaborate effectively to our Toast customers, resolve complex customer inquiries, and increase customer satisfaction.
- Possess a high level of product knowledge with Toast reporting and CC Processing tools.
- Support the business by recommending process improvements to management toward advancing customer programs.
- Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience.
- Update and maintain records in our customer database (Salesforce).
Do you have the right ingredients*? (Requirements)
- 2+ years of experience in a role responsible for customer satisfaction or 1+ year working in a customer support role providing technical troubleshooting and solving difficult problems
- Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems
- Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast hardware
- Strong verbal/ written communication, organizational, and influencing skills
- Success operating independently and navigating competing priorities in a constantly changing environment
Special Sauce* (Non-essential Skills/Nice to Haves)
- Experience answering incoming phone calls and ticketing systems
- Experience working in the tech industry or for a SaaS company
- Open to schedules that may include weekends, holidays and nights
- Strong desire and willingness to work with numbers and reporting
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits
*Bread puns encouraged but not required
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
------
For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Seeking a Senior Customer Service Representative at Motion Industries to handle complex customer orders and provide expert guidance in a high-volume, detail-oriented environment.
Support premium automotive clients at Avondale Group as a Service Appointment Coordinator managing inbound and outbound client service calls.
Centage is looking for an empathetic Customer Support Specialist in San Antonio to provide expert product and technical assistance, fostering client success and growth.
Lead client support and technical services at Naehas to enhance customer success within a dynamic SaaS platform for top financial services clients.
Support a busy veterinary hospital as a Client Services Representative, delivering empathetic service and efficient administrative support to clients and staff.
An opportunity to serve the military community at USAA as an Intermediate Member Debt Representative handling delinquent accounts with personalized financial solutions.
Support a dynamic fashion brand as a Customer Experience Representative providing top-tier, empathetic service to customers via multiple platforms.
Lead Zendesk system administration and optimize customer support operations at StickerGiant, a pioneering eCommerce company in custom stickers.
PNC is looking for a Full Time Teller at their New Hope, PA branch to deliver exceptional customer service and promote banking solutions.
An Enhanced Registrar role at Primary Childrens Outpatient Clinic focusing on accurate patient registration and excellent customer service.
Drive customer success platform optimization and scalable operations as the Gainsight Director, CS Operations at Saviynt, a fast-growing identity authority platform.
Concentra is looking for a Medical Receptionist in Richmond, VA to perform essential patient service and administrative duties supporting occupational health.
Seeking a Customer Success Manager to build strong client relationships and maximize business value using Similarweb’s digital intelligence platform in a hybrid work environment.
Restaurant
56 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
