Account Executive, Group Sales

The Opportunity

As a member of the Ticket Sales and Service Team, the Account Executive, Group Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies ticket products.  These products include group tickets, group theme night events, single game suite rentals, suite packages, and season and partial plan tickets. The AE for Group Ticket Sales will also be responsible for utilizing selling tools and technology such as FEVO, Salesforce, and other newly acquired tools as directed by the Group Sales. The individual will also have responsibilities for FedExForum events as needed. 

In This Role You Will

Essential Duties & Responsibilities

• Meet established sales objectives by executing effective corporate and non-corporate sales calls and presentations promoting the purchase of Grizzlies and FedExForum ticket products with an emphasis on group packages. This includes structured solicitation via cold calling over the phone and in-person as directed by the Sr. Manager, Group Sales.
• Participate in a minimum of 5 outside/inside appointments per week plus make a minimum of 50 outbound sales calls each day to maximize all ticket revenue, with a focus on group ticket sales.
• Identify business opportunities by establishing professional and personal networks, proactively soliciting, and following-up on any sales leads and representing the Grizzlies at assigned functions.
• Continually grow revenue in the assigned group category while meeting revenue goals in all sales categories, with a strong ability to sell full-menu and cater to customer needs.
• Service and renew existing group sales accounts.
• Assist Ticket Service Team with renewing/servicing full season ticket accounts and other customer service issues as required.
• Coordinate with other departments to organize and implement group night events.
• Work assigned sales, promotional and team events to develop new prospects and referral opportunities during games and outside normal business hours.
• Contribute to corporate business objectives by collecting and forwarding any sponsorship, advertising, team promotions, and suite-leads to department management.  Work with clients and recommend solutions to their needs.
• Prepare reoccurring and accurate reports regarding group sales, appointments, and account maintenance.
• Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department.
• Other related duties as assigned.

The Experience You Will Bring

Essential:

• Bachelor’s Degree in Sales, Marketing, or similar major.
• A minimum of two years of direct sales and account management experience, accompanied by a strong commitment to proven sales results and customer service.
• Excellent relationship-building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
• Sound communication and presentation skills, with the confidence and ability to deliver persuasive presentations.
• Solid time management skills.
• An assertive, confident, persistent, and results-oriented approach to selling.
• Must be able to work normal business hours in addition to evenings, weekends, and holidays, as necessary.
• Highly organized with good coordinating and project management skills.
• Proficiency in MS Word, Excel, Outlook, PowerPoint, and the internet.

Preferred:

• Knowledge of Ticketmaster Archtics ticketing system and Microsoft Dynamics contact management system.
• A minimum of two years of post-secondary education in a sales/marketing field.
• Knowledge of and a passion for professional basketball

Physical/Cognitive Abilities

With or without accomodation

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift at least 15 pounds at a time.
• Ability to read, write, and interpret information.
• Ability to reach, lift, stoop, bend, push, pull, twist, sit, and climb.
• Ability to travel throughout the facility, as required.