Vice President, Product Development - Security Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Product Development - Security Solutions

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution


Overview:
The Mastercard Security Solutions product organization (SSO) is committed to enhancing the digital transaction journey, ensuring the safety and convenience of our customers. Our focus is on developing innovative solutions that build trust across four critical domains: Cyber Security, Identity, Fraud and Decisioning, and Customer Experience & Dispute. These efforts aim to bolster security and foster trust within a diverse ecosystem. Our product teams utilize cutting-edge AI technology and data-driven security capabilities to create a competitive advantage for a varied clientele, including issuers, acquirers, merchants, processors, governments, and consumers.

The Vice President, Product Development will work as part of the Business Integration and Excellence team, one of the central governance groups within the SSO organization. This team is tasked with driving the alignment of business and technology strategic directions, enabling real-time decision-making and advancement of our connected intelligence strategy. This role will specifically support the Customer Experience and Dispute business unit.

Responsibilities:
• Business Integration and Excellence lead for the Customer Experience and Dispute business unit. Work in close partnership with product and engineering cofounders leading a team to define and deliver on a highly complex consolidated set of business and technology roadmaps and solutions.
• Build and cultivate strong internal customer relationships to establish engagement models for the team to ensure delivery in alignment with expectations
• Provide strategic oversight of product development activities to ensure ongoing alignment with product strategy and process effectiveness.
• Drive coordination of requirements between product and engineering to ensure agreed upon value delivery of product roadmaps in alignment with business objectives.
• Development and communication of metrics necessary to proactively track and communicate risks and escalations in a timely fashion.
• Manage a geographically diverse team of PMTs and analysts collocated with product and engineering team members. Provide business, technical and financial management support to facilitate and ensure appropriate requirements, prioritization, analysis and delivery of service roadmaps in support of program revenue and operational objectives.
• Active participation in leadership activities including business case creation and estimation, cross functional SSO services efforts, resource capacity financial tracking, and prioritization efforts.
• Work as part of a cross-functional team with responsibilities for ensuring proper connections with other business unit domains to support strategic deliverables.
• Lead SSO product council ideation, assessment and prep work representing the Customer Experience and Dispute business unit. Focus on assessing cross business unit opportunities, identification of synergies and conflicts, initiative prioritization and readiness of projects to move forward for optimal organizational impact.


All About You:
• Strategic thinker well versed in business and technology disciplines including agile development practices. Ability to look beyond specific day-to-day responsibilities to find new opportunities and ways to work.
• Experience with large-scale product, platform and technology teams in the financial industry. Knowledge of dispute processing issues preferred
• Proven track record of successful collaboration in a highly matrixed organization
• Demonstrated leadership and successes managing a high performing team and dealing with executive stakeholders.
• Excellent written and verbal communication skills with technical, product and executive level stakeholders
• Experience in working in a fast paced, complex environment managing multiple concurrent efforts. Demonstrated ability to deal with ambiguity and the ability to work projects from ideation through delivery.
• CSPO, PMP, Six Sigma certification is a plus

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

O'Fallon, Missouri: $194,000 - $310,000 USD