Reliability Engineer I

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Reliability Engineer I

Who is Mastercard?

At Mastercard technology, we work to connect and power an inclusive, digital
economy that benefits everyone, everywhere, by making transactions safe,
simple, smart, and accessible. Using secure data and networks, partnerships, and
passion, our innovations and solutions help individuals, financial institutions,
governments, and businesses realize their greatest potential. Our decency
quotient, or DQ, drives our culture and everything we do inside and outside of our
company. We cultivate a culture of inclusion for all employees that respects their
individual strengths, views, and experiences. We believe that our differences
enable us to be a better team – one that makes better decisions, drives innovation,
and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that
reshape the digital economy to be more connected and inclusive than ever before.
Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the
challenges of a truly global network. With the talent and vision to create the critical
systems and products that power global commerce and connect people
everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse,
a rich collaboration of ideas and perspectives. A place that celebrates your
strengths, values your experiences, and offers you the flexibility to shape a career
across disciplines and continents. And the opportunity to work alongside experts
and leaders at every level of the business, improving what exists, and inventing
what’s next.

About the Role

The Business Operations (Biz Ops) team is seeking a Service Management Reliability Engineer.
The role of Business Operations Organization is to be the production readiness
steward for Mastercard products. As a Business Operations SMRE, who are daily managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard technology. SMREs accomplish this by managing the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of the products within the programs they support.

Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.



Team Specific Skills

Provides tool and services support to business partners on new initiatives which vary in scope and complexity across a range of SMRE activities.

Proactive self-starter who identifies opportunities, builds sponsorship for and executes initiatives that enhance guild tools capability or reduces application and process risks

Diagnose routine support problems across guild tools and services, or apply known solutions, including documenting problems, progress checking, and escalation to ensure resolution

Develops, measures, and monitors ongoing effectiveness of services for guild tools, services and processes.

Maintains and improves guild tools, services and processes’ quality by completing product, company, tools, compliance, and surveillance audits, investigating customer complaints, apply pressure-testing across all platforms, develops feedback loops from customer to guild for driving innovation and enhancement.

Partners with stakeholders to analyze Program and functional role workforce trends, works to identify right problems and implement solutions guild-wide

Supports development of resources in partnership with BGO lead(s) to improve customer satisfaction, launch internal tools and products, and ensure the 'why' around Biz Ops roles, responsibilities, maturity, and automation. #BizOpsoftheFuture #BOTF

Role qualifications

• BS degree in related field or equivalent practical experience.
• Proficient with Microsoft 365 (Excel, OneNote, Teams, Outlook, Sharepoint)
• Experience with Power Platforms/Power Apps
• A passion for learning and working with cutting-edge of technology
• Highly motivated and people-centric person required with passion to make a positive difference across the guild
• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analyzing, and troubleshooting scaled tools, services and processes
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of tools and services
• Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies.


Equal opportunities considerations

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that
considers applicants without regard to gender, gender identity, sexual orientation,
race, ethnicity, disabled or veteran status, or any other characteristic protected
by law. If you require accommodations or assistance to complete the online
application process, please contact [email protected]
and identify the type of accommodation or assistance you are requesting. Do not
include any medical or health information in this email. The Reasonable
Accommodations team will respond to your email promptly

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

O'Fallon, Missouri: $57,000 - $95,000 USD