Senior Manager-Operations Risk Management; Losses/Risk Events - job 2 of 7

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Issues & Events team is to define and maintain the issues and events frameworks and programs across the enterprise.  

ORM is looking for a Senior Manager of operational loss events (OREs) to be a key part of a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Manager, Losses / Risk Events will:

• Lead and represent Program in end-to-end delivery of enhancements to systems supporting Operational Risk Events (ORE) capture and reporting (e.g., Archer, ServiceNow), with accountability for architectural decisions, data design, and user experience.
• Drive enterprise alignment across Product, Business Transformation, Risk, Technology, and 1LoD partners to deliver scalable, sustainable solutions that meet regulatory and business needs.
• Act as the senior subject matter expert on system requirements related to the ORE framework, ensuring full alignment with enterprise risk taxonomy, regulatory expectations (e.g., Basel), and data governance standards.
• Translate complex policy and methodology requirements into system logic, workflows, and reporting capabilities. Lead testing, validation, and change management across releases from the Program perspective.
• Lead and oversee data migration from legacy platforms, ensuring full data integrity, mapping of critical attributes, and historical traceability across risk data assets.
• Provide input into delivery roadmap, milestones, risk mitigation, and stakeholder communications for the ORE technology program. Help prepare materials for executive steering committees and regulatory interactions.
• Champion automation initiatives and data quality enhancements to ensure reliable, high-integrity data that enables actionable risk insights.
• Lead system demonstrations and UAT efforts for various stakeholder groups. Influence upstream design and downstream reporting decisions through expert guidance.

Minimum Qualifications

• Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and critical operational risk management lifecycle activities.
• Experience in application system development and process design.
• Experience in operational loss event capture, classification, reporting and root cause analysis; external loss analysis; regulatory reporting; scenario analysis and stress testing.
• 5 years of experience of working within regulatory frameworks for systemically important banks (e.g., Basel II, Basel III, stress testing and capital adequacy requirements).
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends and evaluate risk scenarios effectively.
• Excellent project management skills.
• Excellent communication and interpersonal skills, with an ability to interact with all colleague levels, including the ability to educate stakeholders in the business on event management.
• Strong understanding of the importance of high-quality processes, continuous improvement and best practices.

ORMCM 

Annual Range: $80,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.