Senior Associate - Digital Product Management - job 2 of 17

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.  Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.  By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Brief Role Descriptions:

We’re looking for a passionate and detail-oriented Senior Associate Product Manager to join the Digital Tracking Platform team within American Express’ Enterprise Digital & Data Solutions (EDDS) group. This position is ideal for candidates with 1–3 years of experience in digital product management or analytics platforms who are excited to work on enterprise-scale data infrastructure, consent and tagging governance, and cross-functional delivery. You will contribute to the evolution of our Digital Tracking Platform, enabling data capture, consent policy adherence, and measurement capabilities across Amex’s global digital ecosystem. 

The ideal candidate will have a passion for product management, strong technical proficiency, a data-centered decision-making mindset, and a desire to learn and grow in a dynamic, fast-paced environment. This role involves being an amazing thought-leader and partner with our engineering team to develop new features and products for seamless integration and performance of our platforms. You will also work closely with our Center of Excellence teams to enable user teams through issue resolution, standardize best practices, and develop compelling and engaging communications. You will also go in deep with various functional stakeholders across the enterprise to conduct thorough research and understanding of needs across the enterprise. With hundreds of trackers impacting millions of users every day, this role is critical in building and improving end user experiences across American Express. 

Primary Responsibilities:

• Support product planning, delivery, and support of tagging and tracking solutions across web and mobile platforms.  
• Partner with senior product managers to maintain roadmaps, prioritize work, and drive delivery across engineering and operations teams. 
• Translate product requirements into user stories and work with engineering to ensure accurate and timely implementation. 
• Collaborate with compliance and privacy stakeholders to implement consent and preference management requirements across digital channels. 
• Assist in building and maintaining metadata standards, tagging specifications, and consent-related taxonomies. 
• Ensure tagging implementations comply with data governance and privacy regulations (e.g., GDPR, CCPA). 
• Contribute to issue tracking, UAT, and root cause analysis of data anomalies or tagging defects. 
• Participate in the optimization of tagging operations, including configuration of tag management systems and documentation processes. 
• Monitor key product metrics and support experimentation, A/B testing, and analytics enablement across teams. 
• Use tools such as Jira, Confluence, and Agile boards to track and manage backlog items, user stories, and delivery progress. 
• Keep up with industry trends in tagging technology, browser changes, and evolving privacy regulations. 

Qualifications Requirements:

Minimum Qualifications 

• 1–3 years of experience in product management, digital analytics, tag management, or a related technical role. 
• Familiarity with customer consent and preference management tools, policies, or frameworks. 
• Experience collaborating across product, engineering, and compliance teams. 
• A structured and analytical thinker who can break down complex concepts and drive resolution. 
• Working knowledge of Agile delivery processes and tools such as Jira, Confluence, and/or Rally. 
• A high level of personal accountability, curiosity, and willingness to learn and grow in a fast-paced environment. 

Preferred Qualifications 

• Experience with tag management systems (e.g., Adobe Launch, Tealium, or GTM). 
• Strong understanding of digital data collection, event tagging, or analytics instrumentation. 
• Familiarity with consent management platforms (e.g., OneTrust, TrustArc) or experience integrating privacy notices and opt-in/opt-out flows. 
• Exposure to web technologies (HTML, JavaScript, APIs) is a plus. 
• Bachelor’s degree in computer science, data science, information systems, or a related field. 

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.