Senior Customer Technical Services Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Customer Technical Services Analyst

Job Description Summary -

Bilingual - English/Spanish


Overview:
• The MasterCard Payment Gateway Services (MPGS) Customer Operations team is responsible for providing support for Transaction Authorization, Transaction Settlement, Customer Integrations, and the full array of Gateway services.
• The team also supports the Gateway software through performing User Acceptance Testing with each Gateway software release and working with Software Engineering to resolve defects.
• This role is responsible for providing integration support to the Gateway APIs including both server to server integrations and browser based interfaces.
• Do you have a wide variety of technical skills and enjoy solving diverse problems?
• Are you someone who builds customer relationships and always strives to exceed their expectations?
• Are you highly motivated to learn new applications, and willing to contribute to the technical direction of the applications?

Role:
• Work with external Acquirers, Processors, and other service providers to resolve issues
• Coordinate with other regional support teams to provide follow the sun support.
• Maintains end to end ownership of an issue, ensuring resolution of the issue with the customer
• Coordinate with other regional support teams to provide follow the sun support
• Engages Technical Services or Continuing Engineering teams for infrastructure and application issues

All About You
• Advanced knowledge of the eCommerce payments process
• BS Degree or equivalent combination of experience and formal education
• Proficient in at least one of JavaScript, PHP, C#, or Java with the ability to read & follow all to a reasonable level.
• Intermediate experience working with Linux in a Command Line only environment
• Intermediate knowledge of SQL and relational database functionality
• Thorough understanding of Web Services APIs, especially via REST
• Advanced troubleshooting and technical analysis skills
• Excellent written and verbal communication skills, particularly in the area of communicating complex technical issues with both technical and non-technical contacts

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

O'Fallon, Missouri: $78,000 - $125,000 USD