Residential Concierge (FT)
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
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Residential Concierge
SUMMARY
The Residential Concierge is responsible for ensuring a wonderful owner experience while providing excellent customer service.
ESSENTIAL FUNCTIONS
- Greeting residence owners and their guests with friendly and sincere welcome.
- Providing information and assistance to owners regarding local area and Resort attractions or points of interest
- Booking reservations for owners both within the resort and at outside facilities
- Properly logging all owner requests and performing follow up with owners
- Pre-calling owners in advance of arrival and creating individual, personalized itineraries
- Maintaining communication with Guest Reception and all other departments regarding owner requests or special needs as necessary
- Light food and beverage presentation set up and breakdown.
QUALIFICATIONS
- College Degree preferred.
- Minimum of two years’ experience in a luxury hotel preferred.
- Minimum of two years’ experience in customer service.
- Excellent telephone etiquette.
- Exceptional guest recovery skills.
- Enjoy interacting with people in a fast paced environment.
- Excellent organizational and time management skills.
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
- Must possess a positive attitude.
- Must be willing to participate in a learning environment.
- Must integrate company values throughout all interactions.
- Must be able to quickly adapt to effectively using new software products.
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
PHYSICAL REQUIREMENTS
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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