Service Administrator - job 1 of 2

Dealership:

Atlantic Coast Acura

Reliable. Motivated. Accountable.
If these qualities describe you, we’d love to meet you!
Apply today for our Service Administrator position and take the next step in your career journey. Let’s get your career in gear!

Responsibilities:

• Schedules appointments for service via telephone, e-mail and in person

• Welcome clients when they arrive in the Service Area. Determine the nature of visit and escort the client to the appropriate department/area.

• Inform and introduce the client to the Advisor and explain the nature of the visit.  Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.

• Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.

• Provide administrative support to the staff when necessary.

•   Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals. Process warranty claims in a timely manner, as the repair orders are closed.

•   Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.

•   Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.

•   Book the appropriate technicians for the hours earned on the operations performed.  Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.

•   Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.

•   Review and process returned/rejected/adjusted warranty claims, track each claim until its final resolution. 

• Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.

•   Maintain a record of all claims submitted, returned/rejected, or paid and their current status.

•   Become familiar with and administer the manufacturers and after-market warranty company policies and procedures.

• Establish and maintain positive and productive relationships with the manufacturer’s representatives and the representative of any approved aftermarket company with which the dealership conducts business.

• Responsible for preparing loaner agreements as well as monitoring the loaner fleet for maintenance

•   Responsible for monitoring EZ-pass violations and damage to vehicles

•  Work with sales managers on when to remove vehicles from the fleet and entering new units to fleet.

• Other duties as assigned.

Qualifications:

• Communication skills – communicate effectively with others

• Time Management – ability to manage one’s own time

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We offer best-in-class industry benefits

• Competitive pay 

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.