Overnight Front Desk Associate (Weekend Part-Time)- The Harrison

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action Property Management, the leader in community management, is seeking a part-time Overnight Front Desk Associate to join our team at our luxury association, The Harrison located in San Francisco.

Under the direction of the assigned supervisor, the Overnight Front Desk Associate is the first point of contact for people entering the lobby or calling the association. As such, the Overnight Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk.

• Answer telephones or address people who enter the lobby or approach the Front Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
• Be able to prioritize tasks at desk with residents/owners, guests and vendors. 
• Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize Building Link to contact residents to announce guests and deliveries.
• Maintain the appearance of the Front Desk area, Lobby by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and  maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris.
• Assist residents with room reservation requests for the Association’s common area rooms.
• Note accurately any issues or information throughout the work shift in the pass-down log and read all e-mails for information pertinent to Front Desk Associates; communicate effectively with co-workers to assure a smooth transition of shifts.
• Provide basic concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; review and note information in the binder of local services and referrals for resident and guest use.
• Inform residents and guests of activities, events, and services that may be of use or interest.
• Utilize Building Link system and or Key Track to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.
• Coordinate deliveries to and from units; follow established procedures to have the resident receive their parcel; document the acceptance of parcels or other deliveries, both incoming and outgoing, by updating the package log in Building Link; notify the resident when a parcel has been accepted on their behalf.
• Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
• Coordinate moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected.
• Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
• Document the issuance of unit keys by properly utilizing Key Trak.
• Monitor and maintain an adequate inventory of forms, supplies and other items used at the Front Desk; maintain an adequate supply of items used at the lobby coffee station, if applicable, and any other lobby amenities requiring regular replenishment; order items or promptly notify Supervisor when in need of replenishment.
• Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
• Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, respond to the issue and politely call to the attention of the offending party the complaint or non-compliance issue and request that it be resolved as quickly and practicable as possible; document details of the incident as appropriate.
• Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of an Elevator Entrapment,  fire alarm, fire, flooding, earthquake, or other emergency event.
• Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.
• Perform other related Front Desk Associate tasks and duties as assigned by management.

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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