Director, Product Management - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management - Technical

The Role

The Director of Product Management - Technical for the Operations Automation program is a leadership role focused on delivering resilient, high-speed, and trusted infrastructure through self-service automation and standardized managed services. This role blends strategic product ownership with program execution excellence to remove operational bottlenecks and foster autonomous infrastructure delivery. You will lead a global organization that defines and executes transformative initiatives, optimizing operating mechanisms and enhancing the developer experience across Mastercard’s infrastructure automation platform.

In This Role You Will
• Own the 3–5 year vision for infrastructure automation platforms and multi-year program roadmaps, making strategic trade-offs to balance innovation, scalability, and business impact.
• Lead large-scale, enterprise-wide initiatives that solve complex operational challenges and deliver measurable outcomes in infrastructure automation.
• Define and evolve product and program strategies in ambiguous domains, bringing clarity and simplicity to complexity.
• Set and manage scorecards and KPIs to monitor performance, drive continuous improvement, and raise the delivery bar across engineering and product teams.
• Optimize architectural and organizational structures to remove inefficiencies and enable long-term success.
• Foster a culture of experimentation, continuous learning, and innovation to solve core infrastructure and developer productivity needs.
• Build strong internal customer relationships and engagement models to ensure delivery aligns with expectations.
• Communicate effectively with senior leadership, including division presidents and executive committees.
• Advocate for department resources and plan for future capability needs.

All About You
• You are a leader with experience in both technical product management and delivery, especially in infrastructure domains.
• You thrive in ambiguity and are skilled at defining outcomes and blazing new trails in complex environments.
• You are hands-on, data-driven, and close to the details of execution, setting the standard for engineering excellence.
• You have a strong technical foundation and business acumen, enabling you to assess risks and make informed decisions.
• You are passionate about developing talent and fostering a high-performance culture.
• You are a strategic thinker who can look ahead 1–3 years to drive architectural and organizational changes that persist beyond your direct involvement.
• You are a trusted communicator who can influence priorities and align cross-functional teams to coherent strategies.
• You are committed to innovation, simplification, and delivering value at scale—empowering engineers through automation and enhancing the developer experience.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

New York City, New York: $178,000 - $284,000 USD