Bilingual Client Success Manager- Legal Customer Services in Austin, TX
Full job description
This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office in Austin, Texas. Legal experience is not required, but having prior customer service experience will be valuable.
Job Responsibilities
- Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
- Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
- Interacting with clients and handling clients’ queries and complaints in a timely manner.
- Place USCIS service request calls.
- Handle premium processing forms.
- Answer client messages in the case management system (CMS), subject to attorney approval.
- Mail notices to clients as requested.
- Prepare cover letter and mailing duplicate RFE pkg to USCIS.
- Other Admirative duties as assigned.
- BA or MA degree are preferred.
- Excellent English writing skills.
- Strong attention to detail.
- Outstanding client service skills.
- A high degree of self-motivation and ability to work independently under tight deadlines.
- Demonstrated professional demeanor.
- Excellent multitasking and time management skills.
- Mandarin-speaking highly preferred
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Average salary estimate
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