Reservationist - $16.00/ hourly
Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.
Job Responsibilities:
- Answer passenger calls collecting all necessary trip information for the permissible time period.
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
- Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
- Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
- Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
- Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
- Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
- Maintain accurate records and appropriate filing systems.
- Communicate effectively with operations staff regarding scheduling or passenger issues.
- Ability to handle multiple tasks accurately and effectively.
- Excellent customer service.
- Professional demeanor and appearance.
- Reliable in attendance.
- Team player and helpful to staff, management, and peers.
Qualifications
Talent Requirements:
- High School diploma or equivalent.
- Able to work in a fast-paced environment.
- Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
- Possess excellent decision-making skills.
- Excellent attendance record.
- Excellent verbal and written communication skills.
- Telephone speaking and/or call center experience.
- Computer experience.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
MV Transportation is hiring an Operations and Safety Manager to oversee operator training, safety compliance, dispatch activities and claims management for its Coeur d'Alene transit operation.
Lead daily transit operations for an assigned Atlanta contract location, ensuring on-time performance, regulatory compliance, and strong customer and staff management.
Flex, a rapidly scaling finance super app for mid-market businesses, is hiring a remote Customer Experience Representative to provide empathetic multi-channel support, triage product issues, and drive customer-centered improvements.
Provide front-desk patient registration, payments, and scheduling at Northwestern Medicine's ICC West Loop while delivering consistently excellent customer service.
Provide welcoming front-desk support at Loyola University Medical Center, handling patient registration, scheduling, insurance verification, and phone triage to ensure smooth clinic operations.
Lead and scale a global Professional Services organization to turn customer success into a strategic growth engine for a mission-driven AI edtech company.
Provide accurate, timely order entry and customer communication as a Part-Time Sales Support Order Entry Admin at our Fort Worth corporate office.
Serve as the front-of-store leader at TJ Maxx in Traverse City, promoting exceptional customer experiences while coaching Associates and supporting daily store operations.
Lead Taara's customer systems strategy to optimize CRM, ticketing, and workflow tools, improving operational performance and customer satisfaction as we scale.
Window Nation is hiring a Customer Experience Admin in Fulton, MD to manage post-installation customer communications and drive fast, empathetic resolutions.
All Pets Veterinary Hospital is hiring a compassionate Client Experience Specialist to deliver friendly front-desk care, client triage, and administrative support for our AAHA-accredited Nashua practice.
Mastercard is hiring a bilingual Senior Customer Technical Services Analyst in O'Fallon to lead complex gateway integrations, troubleshoot payment flows, and own customer-facing technical support for MPGS.
SpaceX is hiring a Sr. Manager to lead Starlink customer support in Redmond, combining people leadership, operations management, and continuous improvement to elevate customer experience.
Presbyterian Healthcare Services is hiring a Registrar to manage patient registration, verify insurance and payments, and deliver professional patient access support at Presbyterian Espanola Hospital.
Europcar Mobility Group is hiring a Roadside Assistance Agent in Tulsa to handle inbound roadside calls, troubleshoot vehicle issues, and provide exceptional customer support across rotating shifts.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
