Director of Business Administration

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director of Business Administration

Overview:
The Operations, Network, and Employee Digital Experience (ONE) organization is a dynamic team of technology experts committed to advancing Mastercard’s strategic objectives by delivering reliable, secure, and high-performing infrastructure services. Our work underpins the platforms that drive Mastercard’s global operations, enabling seamless transactions and connectivity for billions of consumers and businesses worldwide.
The Director of Business Administration will serve as a strategic advisor and operational leader, to the Executive Vice President of Solution Engineering, Delivery and Governance driving the execution of high-impact initiatives while managing stakeholder relationships and promoting cross-functional alignment.

Key Responsibilities:
• Provide hands-on operational support to the leadership team, including managing meeting agendas, including preparing briefing materials, presentations, coordinating meetings, and ensuring the timely follow-up of actions across key stakeholders
• Plan and oversee the operational activities for the leadership team such as All Hands meetings, leadership meetings, offsites, employee initiatives and events
• Lead the development and delivery of internal communications, partnering with our Technology communication team to promote transparency and effective messaging across the organization
• Oversee the execution of high-priority projects, ensuring stakeholder alignment and cross-functional coordination.
• Provide business support for each of the SVP teams in the organization; streamlining how we work as a leadership team and how we share information
• Establish team routines for creating, tracking and reporting on organization Goals/KPIs and run the monthly Operational Review for the organization
• Establish routines to create and maintain the platform roadmaps for the organization
• Support the creation of ONE QBR materials from the team and create a backlog of topics for future ONE QBRs
• Lead Associate engagement efforts for the organization to drive stronger engagement across all teams
• Represent the EVP and the leadership team in critical meeting forums when necessary; by having a strong understanding of the organization's mission and work

About You:
• Experience in executive strategy and business reporting, with the ability to translate vision into actionable plans.
• Excellent organizational and project management skills with a focus on setting priorities, managing processes and delivering results in a fast-paced, dynamic environment with competing priorities
• Exceptional writing, storytelling, and presentation skills with the ability to simplify complex topics and tailor messaging for diverse audiences
• Ability to handle confidential information and materials with appropriate discretion
• Able to build rapport and gain acceptance across all levels and business units
• Experience in a technology role or a strong understanding of technology operations
• Knowledge of Mastercard products and services is a plus

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

Arlington, Virginia: $147,000 - $236,000 USD

O'Fallon, Missouri: $128,000 - $205,000 USD