Senior Director of Partner Success
Skills
- Proven leadership of Customer/Partner Success teams with renewals and expansion responsibility
- Deep experience with higher education customers and multi-stakeholder accounts
- Strong forecasting and renewal/expansion financial acumen (NDR focus)
- Proficiency with Salesforce and CRM adoption for forecasting and account management
- Experience defining KPIs, dashboards, and partner health scoring
- Coaching and people-management skills to improve team performance
- Comfortable with cross-functional collaboration across GTM, product, and implementation teams
- Effective communicator and presenter for both small and large group settings
Responsibilities
- Own retention and expansion performance, including net dollar retention (NDR) targets and expansion plans
- Lead, coach, and manage the Partner Success / Customer Success team day-to-day and through growth and hiring
- Define and implement KPI dashboards, partner health scoring, and performance tracking systems
- Champion Salesforce and CRM workflows for renewal and expansion forecasting
- Partner with GTM leadership to align best practices for customer growth, success, and cross-sell opportunities
- Serve as escalation point for partners and internal stakeholders and support QBRs and RFP responses
- Improve account risk and health monitoring and execute annual plans to hit retention/expansion goals
- Travel periodically for customer visits and internal meetings (a few days per month on average)
Education
- Bachelor's degree or equivalent experience
- Advanced degree (MBA/MA) preferred but not required
Benefits
- Stock options / equity
- Medical, vision, and dental coverage (employees, spouses, dependents)
- 401(k)
- Generous PTO, sick leave, jury duty, bereavement, and three-week sabbatical after five years with stipend
- Inclusive parental leave and $1,000 new-parent mental wellness benefit
- Flexible work location and commuter card if applicable
- Access to One Medical and Healthcare & Dependent Care FSA
Average salary estimate
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