Coordinator, Licensing
As a Licensing Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.
This role will be client-facing across both internal and external users.
Specific Responsibilities
- Handle inbound calls and tickets from our customers and staff
- Respond to all requests in a timely, professional manner
- Execute day-to-day administration of licensee accounts
- Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource
- Develop relationships and open communication with internal staff overseeing relationships with clients
- Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions
- Responsible for enhancing, developing and implementing guidelines for licensees
- Provide training to licensees for licensing requirements
Qualifications
- Minimum of 1 year relevant experience
- Bachelor’s degree preferred but not required
- Desire to help customers and find solutions
- Excellent oral and written communication skills
- The ability to multi-task and manage changing priorities throughout the day
- Must be a team-player, possess outstanding customer service skills and be self-motivated.
- This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues.
- Great listening skills and the capability to remain calm and helpful when working with clients is essential.
- Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.
- Must demonstrate the ability & desire to increase knowledge.
- Ability to establish a deep understanding of customer concerns and thoughts regarding the use of various systems, and the ability to troubleshoot as needed
- Ability to create and maintain end-user product documentation and associated materials
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Heath Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k), and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Healthy Families and Workplaces Act.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Hype Tier is hiring an Entry Level Customer Service Assistant to provide friendly, organized support and handle inquiries, orders, and follow-ups for our clients.
Rightway is hiring a bilingual (English/Spanish) Certified Pharmacy Technician to provide remote member-facing pharmacy navigation and prior-authorization support during MST/PST hours.
Provide real-time clinical and technical lab support to dentists and clinics, using deep dental lab expertise (implant and crown & bridge) to ensure high-quality digital workflows and strong customer relationships.
Support Artifact Uprising's customer experience during the holiday rush as a Seasonal Customer Experience Coordinator working remotely.
Grow Therapy is hiring a remote Specialist I to support payor partners and clinicians via phone, chat, and email, resolving billing and technical issues to improve mental healthcare access.
Instructure is hiring a Member Services Manager to lead a remote support team serving K-12 and higher education customers and to drive operational excellence across Member Support.
Experienced technical support professional needed to resolve escalated SQL Server and Azure issues, provide best-practice guidance, and ensure customer success across complex, multi-technology environments.
TP is hiring a Licensed Claim Insurance Representative to remotely manage auto insurance claims and provide exceptional customer support.
Lifeforce seeks a results-oriented Health Coach Team Lead to oversee a remote coaching team, improve member outcomes, and help scale coaching operations across clinical and product functions.
Quiq is seeking a data-driven Senior Customer Success Analyst to develop enterprise reporting, translate complex customer data into actionable insights, and drive analytics feature improvements across product and engineering.
Athletico seeks a warm, organized Front Office Coordinator in Salem, VA to manage patient experience, scheduling, and front-desk operations for a busy outpatient physical therapy clinic.
Portland Community College seeks a personable Library Technician to manage circulation, assist patrons with library systems and equipment, and support Access Services at the Rock Creek campus.
Blueprint is hiring a Sr. Support Engineer to provide advanced, customer-facing Azure and SQL Server support, resolve escalated technical issues, and guide best-practice solutions.
The companies, colleges, universities, venues, conferences, and organizations we are fortunate to work with know we are committed to seeing their growth and success. We seek to be partner-first in everything we do, expressing our love through serv...
11 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
