Sr. Support Engineer
Skills
- Fluent English (reading, writing, speaking)
- Strong troubleshooting across multiple technologies in a customer-facing role
- SQL Server experience (performance tuning, database design, T-SQL)
- Capacity planning, sizing, and configuring high-availability SQL Server solutions
- Familiarity with Microsoft Server products, networking, UNIX/Linux, and cloud/database migrations
- Experience producing technical documentation and delivering knowledge transfer
Responsibilities
- Act as the final escalation point for complex technical support tickets and confidential security matters
- Provide advanced technical support to IT professionals, developers, architects, and executives
- Own the customer support experience by collaborating with cross-functional teams and implementing troubleshooting best practices
- Recommend and articulate Azure best practices across customer solutions in written and verbal form
- Navigate and support complex, strategic customer events and requirements
- Create technical documentation and deliver training and mentoring to internal teams and customers
Education
- Bachelor's degree in Computer Science, Information Systems, or related field preferred
- Equivalent professional experience is accepted in lieu of a degree
- Relevant technical certifications (e.g., Azure, Microsoft SQL Server) preferred
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account (FSA)
- 401(k) program
- Competitive paid time off
- Parental leave
- Opportunities for professional growth and development
Average salary estimate
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