Associate Customer Service Representative (Remote)

About the Customer Service Representative role:

The primary role of this position is to provide accurate and timely information on our products or services to meet customer demands in order placement and completion. The Customer Service Representative will help exceed the customers’ expectations by relaying information from customers to the company so the company can continue to improve its products and services.

• Enters customer orders into the company’s order entry system
• Assists with requests on pricing, shipping, product availability, terms and conditions, and item information
• Assist our customers in determining product needs and provide basic assistance on Hach's products
• Enter new accounts and updates existing accounts with accurate billing, shipping, contact information, and special request account coding
• Ensure long term customer relationships by utilizing professional and pleasant customer service skills
• Identify sales opportunities and offer suggestions for complementary items to our customers

What makes this opportunity exciting?

• Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!
• Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever evolving.
• You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list
• Full benefits including medical, dental, vision, 401(k) matching all on day one

Are you qualified?

• High School diploma required
• 1-2 years of experience in customer service
• Ability to adapt to a fast-paced contact center environment, with a strong emphasis on multi-tasking while actively listening to customers
• Strong problem-solving skills: Ability to resolve customer complaints/problems and provide follow up to customers and supervisor
• Experience with MS Office, Salesforce, and Oracle preferred
• Cisco, Upstream, and Windows 7 OS software experience preferred

The hourly range for this role is $18 - 20/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado.  This range may be modified in the future. This job is also eligible for bonus pay. 

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $22.00 - $23.00 USD per hour. This job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.