Rock Creek Library Technician

Join our Team at Portland Community College

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.

Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu.

What You'll Do and Who We Are Looking For

PCC Rock Creek Library Technician 

Portland Community College is accepting applications for a Library Technician position at the Rock Creek campus. We are looking for an individual that is eager to become part of a team focused on providing excellent customer service to a diverse community in an academic Library setting. Some of the core duties of this position include providing customer service at the library’s checkout desk, overseeing and maintaining our library collections, and working closely with other employees to accomplish various library-related tasks. Additional responsibilities include training, guiding, coaching, and reviewing the work of student and casual employees. Library Technicians are instrumental in helping further the goals of the Library and College within an inclusive and student-focused environment that cultivates learning, critical thinking, and personal growth.

Incumbent may work under minimal supervision. Interpersonal contacts include faculty, staff, students, other libraries, and the general public.

TYPICAL DUTIES AND RESPONSIBILITIES

• Assists library users by providing exceptional customer service, facilitating access to library materials and providing directional information.

• Maintains user records by updating account and financial information, processing adjustments and waivers as needed.

• Resolves material or service problems by clarifying the user’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. May assist in difficult service interactions.

• Instructs users in the basics of library website navigation. Provides assistance in the use of self-service kiosks, the library’s vended printing system, photocopiers and other equipment, including but not limited to: laptops, digital cameras, voice recorders, tablet devices, and staff office equipment such as facsimile technology. Contacts internal or external sources for maintenance as needed.

• Assumes responsibility for the operation, safety and security of the libraries during early morning, evening and weekends.

• May perform a specialized function at a campus library and/or college-wide, which may involve coordination of consortial resource sharing, materials booking, billings, course reserves management, copyright, equipment, and stacks maintenance. Provides specialized assistance in an area of assignment.

• May collaborate with and serve as contact for local and regional library consortia such as the Orbis Cascade Alliance. May also collaborate and work in partnership with individual libraries locally, regionally, and nationally.

• Creates and manages reports, using the library’s automation system and other software as needed.

• Conducts inventories of materials, supplies, and equipment. Orders, receives, and verifies new supplies.

• Trains, coaches, and directs the work of student and casual employees in the procedures and practices related to Access Services.

• Creates instructional and promotional brochures and signage for public use. May create training and coaching resources for staff use.

• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

∙  Library automation systems;

∙  Database applications.

Skills in:

∙  Critical thinking;

∙  Good time management;

∙  Providing exceptional customer service.

Ability to:

∙  Interact positively with staff to enhance effectiveness and promote quality service;

∙  Maintain effective working relationships with coworkers;

∙  Organize and maintain records;

∙  Be collaborative and an active listener;

∙  Analyze and resolve problems with minimal supervision;

∙  Remain calm in high pressure/difficult situations;

∙  Effectively communicate orally and in writing;

∙  Follow Protocols and escalation procedures;

∙  Work with multiple priorities in a fast-paced and changing environment.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent. 

• Two years of experience working with the public, preferably in a library.

JOB SUCCESS CRITERIA

• Experience providing excellent customer service in a varied work environment.

• Strong record of communicating effectively (electronically and in person) with multiple stakeholders in a shared workspace and customer service setting

• Experience working in a library setting or similar environment, and utilizing an integrated library system.

• Strong record of effective professional communication (electronically and in person) with multiple stakeholders.

• Experience working effectively within a diverse team and work environment

DAYS/HOURS OF WORK 

Monday - Thursday, 10:15am- 7:15pm, Fridays 9:00am- 6pm

 

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Work is primarily performed in a library and is fast-paced with constant interruptions. Duties of this position are usually performed in an indoor environment, involving heavy public contact with a usually moderate noise level. Some assignments involve transporting materials from the loading dock, between classrooms and within libraries. This position may require travel to the various PCC campuses.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 20 pounds and push/pull up to 20-30 pounds initially, 10-15 pounds sustained, 25-35 pounds up thresholds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Why You'll Love Working Here

The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy:

• A collaborative and inspiring campus community

• Opportunities for learning and professional development

Position Grade

Employment Type

Total Rewards Package / What We Offer

There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy:

- Comprehensive benefit package

- Oregon PERS contribution

- Tax deferred annuity program and a deferred compensation program

- Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions

- Free access to the sport centers / campus gymnasiums, performing arts, and cultural events

- Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events

- Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement

o   Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)

o   1 day of sick leave per month

o   12 paid holidays

o   PCC Winter Break (when College is Closed)

o   24 hours of personal leave per year

More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email PCCBenefits@pcc.edu if you have any questions.

How We Determine Initial Salary Placement

Oregon Veterans' Preference in Public Employment

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

• Veterans: DD214

• Disabled Veterans: DD214 and Letter from the Department of VA

Notice of the Availability of the Annual Security Report

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check

Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.

Contact PCC at pccjobs@pcc.edu if you have questions