Care Coordinator (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are seeking a Care Coordinator to support patients who need mental health care outside of our platform. In this role, you’ll serve as a key connector between Rula patients, their providers, and external healthcare organizations- ensuring smooth transitions to the right level of care, such as intensive outpatient programs, partial hospitalization programs, or specialty psychiatry.

As a Care Coordinator, you’ll manage care coordination tasks in a fast-paced, detail-oriented environment. You'll play a critical role in helping patients navigate complex care decisions, while maintaining empathy and professionalism in all communications. This includes speaking directly with patients, external providers, and insurance representatives to ensure continuity of care.

You’ll join a small but dedicated team of Care Coordinators within our Clinical Operations organization. We pride ourselves on teamwork, operational excellence, and working together to overcome complex challenges.

Required Qualifications

• 2+ years of professional experience in customer-facing or care coordination roles

• 1+ years of external-facing customer support experience

• Strong systems fluency with the ability to quickly learn and adapt to new platforms

• Ability to recognize signs of patient crisis and escalate appropriately

• Experience working in a high-volume, fast-paced environment

• Proven ability to manage tasks within a queue- and SLA-driven workflow

• Proficient in navigating CRMs, EMRs, and documentation tools

• Experience collaborating cross-functionally with clinical, partnerships, and operations teams in a remote setting

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience with Zendesk and Salesforce

• Experience working in a clinical or healthcare environment

• Background in HIPAA-compliant documentation and handling of sensitive health information

• Demonstrated cultural humility and experience serving diverse, underserved, or vulnerable communities

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.