Specialist I, Payor Partnership Support - job 1 of 2

This position is posted by Jobgether on behalf of Grow Therapy. We are currently looking for a Specialist I, Payor Partnership Support in the United States.

This role focuses on providing exceptional support to payor partner clinicians and clients within a dynamic, remote-friendly environment. You will be an essential point of contact, handling live calls, chats, and emails, and collaborating across teams to resolve billing issues and technical challenges. Working a consistent Monday-Friday, 12pm-9pm EST shift, this position offers the chance to contribute directly to mental healthcare accessibility while developing your skills in a fast-paced, mission-driven company.

Accountabilities

• Respond promptly to live calls, chats, and emails from clinicians and clients, ensuring high-quality support.
• Collaborate with Customer Operations, Revenue Cycle Management, and Engineering teams to troubleshoot and resolve billing and technical issues.
• Participate in regular meetings with your manager to review quality assurance and incorporate feedback to improve communication.
• Help identify and remove roadblocks for stakeholders to enhance their experience and satisfaction.

• Availability to work Monday through Friday, 12pm-9pm EST.
• Minimum of 2 years in customer support, preferably with healthcare billing experience.
• At least 1 year assisting customers via phone, live chat, and email.
• Ability to multitask and adapt quickly in a changing environment.
• Strong attention to detail and initiative in problem-solving.
• Empathetic, calm, and consultative communication style.
• Intermediate technical skills and experience using multiple tools/databases simultaneously.
• Familiarity with health insurance and billing processes.

• Competitive salary range from $45,000 to $48,000 USD, varying by experience and location.
• Comprehensive health insurance including dental and vision coverage.
• Flexible working hours and flexible time off policies.
• Company-wide winter break and dedicated mental health mornings weekly.
• Wellness stipend, in-office meals, and snacks.
• Continuous learning and growth opportunities.
• Chance to make an impact in mental healthcare while working with a fast-growing startup.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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