Community Health Worker

At Nuna, our mission is to make high-quality healthcare affordable for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.

Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why.

Nuna has established its brand in the B2B space over the last decade by shifting the US healthcare system towards an incentive model that rewards healthcare providers for positive outcomes. Marshalling our collective backgrounds and insights, we are now crafting an innovative, consumer app - a clinically driven healthcare companion experience that leverages AI, gamification and social support techniques to improve outcomes for people with chronic conditions.

As a sign of the impact Nuna has already made in this space, Nuna was recently selected to join the Centers for Medicare & Medicaid Services (CMS) Health Tech Ecosystem, a landmark public-private initiative designed to transform healthcare for Americans.

YOUR TEAM

Nuna’s Customer Success team is a forward-deployed, customer-focused team dedicated to the efficient delivery of our product suite to customers. We are a cross-functional team of healthcare subject matter expert customer liaisons skilled in adapting and configuring Nuna’s products to deliver accurate and scalable solutions. We help customers understand our products’ key capabilities, how to implement and migrate their existing processes to our products and to identify ways to leverage our product technology to deliver measurable business value.

Nuna Community Health Workers play a vital role in supporting community wellness by combining traditional CHW responsibilities with the innovative use of the Nuna App. They engage with and educate community members while also promoting the goals and functionality of the Nuna app. CHWs conduct comprehensive needs assessments, address social determinants of health, and connect individuals to partner-approved resources. They collaborate closely with care coordinators and healthcare providers to ensure members receive holistic support. In addition, they maintain strong relationships with provider care teams and facilitate access to additional services as needed, helping Nuna App users navigate their care journey more effectively.

YOUR OPPORTUNITIES

The ideal candidate will be a highly effective Community Health Worker with deep ties and understanding of the neighborhoods of Chicago and passion for improving patient outcomes via use of technology. This role demands a highly motivated and empathetic individual, capable of multitasking in a dynamic environment and committed to improving the health and wellbeing of local communities.

Educational and Supportive Responsibilities

• Educating members on preventative care

• Providing virtual support for members' health needs, including short-term interventions and collaborative care management in conjunction with our health care partners

• Conducting proactive outreach and maintaining engagement with members, especially those with high needs, to help them achieve their health goals

• Documenting member interactions and organizing this information efficiently

Referral and Assessment Responsibilities

• Making necessary referrals to the care team for additional medical or social resources

• Conducting thorough needs assessments with patients in various settings and assisting with health-related social issues

• Helping patients set and reach health goals, addressing social determinants of health, and assisting in patient coaching

Coordination and Community Outreach Responsibilities

• Leveraging a provider-created and approved directory of local community resources

• Managing relationships with healthcare facility providers and working closely with the care team

• Serving as a liaison between services, aiding in care coordination, and advocating for clients

• Attending community events for outreach and education

Technology and Documentation Skills Responsibilities

• Teaching patients how to use the Nuna app and providing critical feedback from the field to the Nuna product team

• Navigating various technology systems for detailed and accurate documentation of patient encounters

QUALIFICATIONS

Required Qualifications

• Master’s Degree in Social Work, Public Health, or equivalent experience

• Proficiency in using technology for remote support and comfortable with virtual communication platforms

• Strong problem-solving skills with a creative approach to healthcare challenges

• Adaptability to change, excellent organizational skills, ability to work independently

• Strong communication skills, cultural competency, and a commitment to serving diverse and underserved populations

• Familiarity with the Greater Chicago area and its community resources with residence within commutable distance of Chicago and willingness to travel within surrounding counties

Preferred Qualifications

• Community Health Worker certification

• Experience with managed care patients and roles in customer or client service

• Knowledge of Chicago Medicaid populations

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $77,500 to $85,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.

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