Sr Customer Success Analyst (remote)
Skills
- Proven customer-facing analytics experience in a B2B SaaS environment
- Deep knowledge of contact center operations and performance measurement for AI and human agents
- Strong SQL skills for querying and analyzing large datasets
- Experience with data visualization tools (e.g., Tableau) to create executive-ready reports
- Ability to communicate complex data clearly in presentations and client interactions
- Experience collaborating closely with engineering and product teams
Responsibilities
- Develop and standardize reporting methodologies and templates for customer success and enterprise clients.
- Work directly with enterprise customers to define goals and measure achievement using Quiq data.
- Analyze customer data and conversational logs to identify trends, insights, and opportunities.
- Perform conversational analysis to surface improvement opportunities for customers.
- Collaborate with customer success to monitor customer health and proactively address risks.
- Partner with engineering and product to define, prioritize, and scope reporting and analytics features.
- Translate client feedback and reporting needs into enhancement requests for the product roadmap.
Education
- Bachelor's degree in a quantitative, technical, or business discipline or equivalent experience
- Relevant analytics or data visualization certifications preferred (e.g., SQL, Tableau)
Benefits
- Market-competitive total compensation package
- 100% company-paid family medical coverage
- 100% company-paid individual dental and vision coverage
- Flexible, unlimited vacation policy
- Stock options
- Strong, inclusive company culture
Average salary estimate
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Founded in 2015, Quiq offers a platform which enables companies to interact with customers via SMS/text messaging, Facebook Messenger, Web Chat, and Kik to respond to pre-sales questions and post-sales support. The company is headquartered in Boze...
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