Customer Success (AI & MarTech, Saas)
About the Company
Our client is a marketing technology company revolutionizing the e-commerce landscape. They offer an innovative AI-powered omnichannel marketing hub that empowers online retail and DTC brands to achieve unprecedented success by seamlessly integrating customer data, marketing automation, and advanced analytics. Founded by seasoned entrepreneurs with over 20 years of experience in the martech industry, our client has rapidly gained traction, attracting 1,000+ satisfied customers.
The Mission
Our client is on a mission to transform e-commerce marketing through their next-generation AI-powered platform. They empower businesses to launch highly personalized marketing campaigns with unprecedented speed and efficiency. Their goal is to help companies slash marketing routines by 80% while reducing martech costs by up to 50%, all while delivering superior results through white-glove service.
The Opportunity
As a Customer Success Manager, you’ll play a pivotal role in managing the full post-sales customer lifecycle—from seamless onboarding to long-term retention—across the company’s portfolio of innovative clients. You'll lead with strategy, data insights, and a consultative approach to ensure customers fully realize the value of the platform and exceed their business goals.
What You'll Do
Own the complete post-sales customer journey: onboard 1–2 new eCommerce customers monthly and manage their professional development through best-in-class training, adoption consulting, and retention support
Maintain a portfolio of 16–24 clients, representing $300,000–$700,000 in ARR
Lead strategic sessions and quarterly business reviews (QBRs) with VP/C-level stakeholders
Set up and optimize marketing workflows: email/SMS campaigns, flows, website & mobile personalization, loyalty programs, product recommendations
Implement integrations using tools like Zapier or APIs, data mapping, and event-based triggers
Monitor and improve key performance indicators such as retention, conversion rate, AOV, email/SMS effectiveness, and campaign ROI
Partner cross-functionally with product and process teams to bring the customer voice into continuous improvement
What You Bring
3+ years of experience in client-facing or customer success roles at SaaS or MarTech company
Basic knowledge in HTML/CSS and familiarity with automation/integration tools like Zapier, APIs, and data mapping, event-based triggers
Comfortable working with performance data, ability to track and explain metrics like conversion rates, AOV, retention, and A/B test results
Clear, direct communication skills and a preference for feedback-oriented, open dialogue
Bonus: Experience with platforms like Klaviyo, Iterable, Braze, Nosto, or Rebuy
Key Success Drivers
Commitment to high-touch, in-depth support and genuine passion for client success
Hands-on problem-solving mindset and proactive approach
Thrives in fast-moving settings with full ownership and accountability
Highly client-focused, collaborative, and responsive to feedback
Values transparency, innovation, and continuous personal growth
Why Join?
OTE (On-Target Earnings): $100,000–$120,000 (70/30 split)
Full-time, remote-first role with flexible hours
401(k) with 3% match
Comprehensive medical benefits: health, dental, and dependent coverage
Unlimited PTO and full remote for work-life balance
Proven product-market fit with 1,000+ satisfied clients (e.g., L'Oréal, Panasonic, Crocs, Under Armour)
Supportive, non-micromanagement environment with tailored coaching and guidance
Opportunity to represent a product with exceptional customer retention (5-year LTV)
Chance to make a significant impact and earnings in a hyper-growth AI & Martech market
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Average salary estimate
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