Past Due Collections Specialist; Future Opportunity - job 1 of 7
American Express invites you to share your resume so you can be considered for future opportunities across the Blue Box
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Meaningful, rewarding work performed with integrity.
Every one of our Collections represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.
Minimum Qualifications:
- Deliver world-class customer service, whilst responding to Customers inquiries and problems
- Excellent negotiation, probing, influencing and resourcefulness skills
- Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express
- Make decisions based on risk assessment and the Customer profile
- Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card
- Meet and exceed quality goals, compliance regulations and productivity targets
- Handling inbound and outbound calls from our consumer and small business card members
- Document necessary information
- Re-prioritize to adapt to the ever-changing environment
- Demonstrate personal excellence by remaining positive and resilient in difficult situations
- Able to demonstrate empathy whilst being assertive to achieve the required outcome
- Display a passion to serve by delivering outstanding service in every interaction with our Customers
- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
- Strong interpersonal, communication and listening skills
- Strong verbal and written communication skills
- Assertiveness to handle difficult conversations
- Analytical and problem-solving skills with strong attention to detail
- Outstanding organizational skills
- Navigate multiple systems and digital tools to service our customers
Preferred Qualifications:
- Schedule: Business hours of operations are seven (7) days a week. 8:00 am 12:00am EST
- Shift differentials for nights and weekends are provided.
- Candidates must be flexible as shifts will be provided during the training period.
- This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.
Hourly Range: $20.00 to $24.00 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.
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