Fleet Program Manager (1661)

Are you an experienced and highly organized Fleet Program Manager looking to advance your career? If so, Kooner Fleet Management Solutions wants you to join our growing team! The Fleet Program Manager, Core will be responsible for overseeing mobile technician operations, leading regional field activities, and managing the end-to-end execution of our Core mobile maintenance services division. This individual will be responsible for ensuring service excellence, technician performance, safety, and program growth across multiple client locations. 

Why Kooner Fleet Management Solutions? 

With over 8 years of experience in the industry, Kooner Fleet Management Solutions is recognized as one of the leading providers of fleet maintenance and repair services in the United States. Our commitment to providing efficient and reliable fleet management services ensures that our clients' trucks and trailers remain in top condition, allowing them to operate safely and meet high standards. As a family-owned business, we take pride in our work, our partnerships, and our dedicated team members.  

Excellent Benefits: 

• Competitive Compensation: $100-120K salary 
• Medical, Dental, Vision 
• 401K Match 
• Life Insurance 
• Paid Time Off 
• Strong values: We are family owned, we value our employees and we have created a culture based on strong values. 
• Grow your skills: We will set you up for success with great training as you come on board and on an ongoing basis. 
• Accelerate your career: History shows that strong performers can move up to a Lead or Manager role or follow other paths within our company. 
• The stability of an industry leader: Our passion for quality work and excellent customer service have helped us to become an industry leader. Our customers include some of the nation's largest fleet operators. 

What the Fleet Program Manager, Core role looks like: 

• Oversee day-to-day performance of Core division mobile technicians, ensuring adherence to safety protocols, SOPs, and service quality standards. 

• Act as the primary field manager for mobile maintenance activities, providing real-time support, coaching, and escalation resolution. 

• Manage technician schedules, site assignments, and travel planning to ensure SLA compliance. 

• Support hiring and workforce planning to meet technician capacity targets by region. 

• Lead onboarding, training, and continuous development of field techs in collaboration with operations and HR teams. 

• Track technician KPIs (ETA updates, parts status, completion reports) and maintain dashboards for SLA monitoring. 

• Coordinate with site contacts and Kooner dispatch teams to align repair needs, parts procurement, and vehicle access. 

• Communicate work order status updates, tech ETAs, and high-cost estimates to customers and internal teams. 

• Support parts procurement processes and align with regional vendors to reduce downtime. 

• Identify service expansion opportunities based on station feedback and recurring repair trends. 

• Analyze service issues related to fleet maintenance and perform root cause analysis, recommend remediation methodologies and escalate as needed to address issues.
 

• Address client concerns promptly, ensuring high levels of satisfaction and retention. 

• Work cross-functionally with internal teams (sales, marketing, operations) to ensure seamless service delivery. 

• Track key account metrics, prepare reports, and provide insights to improve client engagement and satisfaction. 

• Develop and maintain long-term relationships with existing clients, acting as their main point of contact. 

• Perform other duties as assigned. 

What our ideal candidate looks like: 

• 5+ years of experience in fleet maintenance, field operations, or mobile service management. 

• Prior experience leading technicians or field teams in a distributed or mobile environment. 

• Demonstrated ability to build and continuously motivate highly effective teams. 

• Experienced with creating standardized operating procedures and streamlining processes. 

• Excels at managing and influencing the operational and administrative processes inherent in a high growth environment. 

• Specialized understanding of maintenance procedures and general knowledge of industry regulations (e.g. EPA, DOT, OSHA) to ensure compliance. 

• High degree of autonomy, yet team oriented with ability to work cross-functionally within the Kooner FMS organization. 

• Excellent communication and relationship-building skills with both internal teams and customer-facing partners. 

• Strong analytical skills with expertise in researching, interpreting, data management, and report generation. 

• Strong organizational and time management skills; ability to manage across multiple sites. 

• Proficient in Excel and dispatch/work order platforms (Towbook, Fleetio, etc.). 

• Bachelor’s degree or equivalent experience required. 

• Ability to travel regionally as needed (up to 30% of the time). 

Work Environment:  

• Combination of office and field settings 

• Must be able to lift up to 50 lbs  

• Must be able to sit for up to 4 hours at a time  

Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive.  

Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.  

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