HR Processing and Service Center Lead

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an HR Processing and Service Center Lead.

Responsibilities:

• Directs and supervises the processing of all separation actions for Civil Service and Foreign Service employees, ensuring timely and accurate submission in accordance with federal HR regulations.
• Oversees final Service Computation Date (SCD) audits and corrections for retirement eligibility and severance eligibility calculations.
• Leads a team performing critical data integrity checks and corrections across HR systems to ensure clean personnel records prior to archival.
• Manages all USA Staffing cleanup operations, ensuring vacancy records are properly closed, selections finalized, and audit files prepared for OPM review.
• Coordinates final payout actions with Payroll and the National Finance Center (NFC), including last pay, lump-sum leave payouts, severance actions, and benefits adjustments.
• Coordinates Tier 2 and Tier 3 service request responses related to data corrections, separations, and final SF-50.
• Reviews SINQ and Mismatch reports to proactively identify and address discrepancies in pay-affecting personnel actions.
• Ensures processing compliance through final QA reviews of personnel actions.
• Manages preparation of separation packets, final personnel folders, and electronic OPF submissions to OPM or agency repositories.
• Supports audit preparation and response activities by ensuring complete and accurate documentation of separation actions, SCD verifications, and data correction logs.
• Provides technical guidance to senior HR officials and leadership on federal personnel policies related to separation authorities, retirement, severance, and pay entitlements.

Location: Remote, must be willing and able to be on-site in VA on a regular basis

• A Bachelor's degree in Public Administration, Human Resources, Information Systems, Business Administration, or a related field is required, or relevant professional experience may be substituted in lieu of a degree.
• Minimum of seven (7) years of progressively responsible experience in federal human resources, with a focus on personnel action processing, data corrections, payroll coordination, or records management.
• Experience processing foreign service personnel actions.
• Experience supervising or leading HR operations teams involved in mass separations, RIFs, or agency drawdown activities.
• Demonstrated expertise in HR systems such as USA Staffing, NFC, HRConnect, eOPF, ServiceNow HRSD, and federal HR data audit/reporting tools (e.g., SINQ, Mismatch).
• Direct experience with SCD reconciliation, final pay coordination, and separation-related processing is strongly preferred.
• Proven ability to manage and resolve high-volume Tier 2/3 HR inquiries, including complex policy interpretation and service recovery.
• Experience overseeing contractors and staff during a transition or closure environment is desirable.
• Strong leadership, coaching, and supervisory skills with demonstrated experience managing multidisciplinary teams.
• Advanced working knowledge of federal personnel policies and HR data systems.
• Ability to interpret and apply OPM, NFC, and Treasury guidance to complex and sensitive separation processing scenarios.
• Exceptional communication skills—both written and oral—capable of drafting policy guidance, staff advisories, and technical documentation.
• Strong problem-solving and analytical skills; must be able to review reports and identify patterns or data integrity risks.
• Demonstrated ability to manage competing priorities under tight deadlines with accuracy and attention to detail.
• High emotional intelligence, discretion, and diplomacy when engaging with separated employees or sensitive inquiries.
  Proficiency with Microsoft Office Suite and HRIS platforms.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].