Growth & Business Operations Lead

Company Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them grow revenue and deliver innovative fan experiences.

We’re a remote-first team driven by core values - begin with trust, play like the underdog, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role

We are looking for a strategic, execution-focused operator who thrives at the intersection of business development and operations. As the Growth & Business Operations Lead, you will partner closely with Jump’s co-founders, CEO and Chief Revenue Officer to scale Jump. You’ll combine analytical rigor, business judgment, operational excellence and strong communication skills to drive high-impact projects and establish scalable systems for Jump’s growth.

The ideal candidate is strategic, analytical, and highly organized — someone who can quickly build trust with a variety of stakeholders, both internal and external. You’ll operate with autonomy, manage complex cross-functional projects, and represent the CEO and CRO in high-stakes external interactions.

What You'll Do

1. Business Development

• Build and manage executive-level relationships with team owners, league partners, and investors through targeted outreach and networking.

• Identify and evaluate new business opportunities, crafting strategies that drive high-value growth initiatives.

• Prepare the CEO and leadership team for high-stakes external meetings with tailored briefings, materials, and analyses.

2. Deal Support

• Support the CEO and CRO in advancing complex, multi-stakeholder deals from pitch to close.

• Develop financial models, proposals, and RFP responses to guide strategic decision-making.

• Coordinate cross-functional collaboration across Legal, Finance, Sales, and Product to ensure smooth deal execution.

3. Growth Operations & Enablement

• Optimize Jump’s go-to-market systems and sales processes for scalability, alignment, and performance tracking.

• Own CRM accuracy, workflow automation, and reporting to enable reliable forecasting.

• Lead the creation of compelling sales and partnership materials that reflect Jump’s brand and impact.

4. Executive Team Support

• Serve as a strategic partner to the CEO and executive team, ensuring alignment, focus, and execution across key initiatives.

• Manage executive meetings, offsites, and follow-ups to drive accountability and clarity.

• Support development of board, investor, and internal communications that capture company progress and priorities.

Who You Are

• 5+ years of experience in investment banking, consulting, corporate development, or high-growth startup operations; potentially an ex-founder or someone interested in founding their own company one day.

• Excellent communicator and storyteller — confident presenting to and influencing senior executives.

• Strong collaborator and relationship builder with internal teams and external stakeholders.

• Highly organized, proactive, and capable of managing multiple high-priority projects simultaneously.

• A systems thinker with sound judgment, able to anticipate needs and make strategic recommendations.

• Expert at leveraging technology to optimize execution - actively experiments with and uses AI tools and agents to improve efficiency.

• Strong analytical skills with the ability to build and interpret financial models and translate data into strategy.

• “Can do” attitude with an eagerness to dive into hard problems and find ways to help.

• Passionate about sports, entertainment, and technology.

Benefits and Perks

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• $1,000 annual stipend for learning & development

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all product roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $160,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.