Manager, Retention & Growth - CNBC Councils

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

CNBC, the world leader in business news, is seeking a strategic, data-driven Manager, Retention & Growth to lead key initiatives supporting the growth, engagement, and long-term value of CNBC Councils.

CNBC Councils are exclusive membership communities that unite leading C-level executives across industries. Through curated programming, industry insights, and high-impact events, Councils provide senior leaders with opportunities to engage, learn, and influence.

This position will play a pivotal role in optimizing the member lifecycle, enhancing retention, developing scalable engagement processes, and driving pricing strategy across all Councils. The ideal candidate brings a blend of executive relationship excellence, customer-centric thinking, and commercial acumen to help shape the future of membership success at CNBC.

The individual will collaborate cross-functionally with Engagement, Sales, Marketing, and Business Operations to ensure a best-in-class experience for members, while also contributing directly to revenue growth through retention initiatives and pricing strategy development.

What You’ll Do

Membership Retention & Growth Strategy

• Own and optimize the end-to-end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, in collaboration with Engagement Managers and Sales.
• Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk.
• Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data-informed strategy adjustments.
• Serve as a secondary point of contact for high-priority member issue resolution, ensuring timely and effective support that drives satisfaction and loyalty.

Pricing Insights & Analysis

• Contribute data and insights to inform membership pricing and renewal strategy, in partnership with Finance and Sales.
• Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value.
• Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities.

Member Experience Quality Assurance

• Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey.
• Manage internal audits of member directories to maintain data integrity and operational efficiency.
• Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

What we’ll offer:  

At CNBC Headquarters in Englewood Cliffs, NJ, you’ll have access to great perks and amenities:  

• Sweat it out -- Free onsite fitness center with state-of-the-art equipment, plus daily group classes  
• Eat up -- Gourmet cafeteria with daily specials plus soup and salad bars  
• Extras -- Dry cleaning, shoe shining and sneak peeks   

Don’t have a car? No problem! We offer free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City  

Qualifications & Skills

• 5+ years of experience in membership, client services, customer success, or operational strategy; media, subscription, or DTC membership experience strongly preferred
• Proven experience in managing pricing strategy, revenue growth initiatives, and member retention programs
• Exceptional communication and relationship management skills, with experience working with C-level executives
• Knowledge of CRM and productivity tools (e.g., Salesforce, Sailthru, Adobe Creative Cloud, Excel, WordPress)
• Proactive, results-driven mindset with the ability to lead cross-functional initiatives and manage multiple priorities

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers ,website.  Salary range: $90,000-$130,000 (Bonus Eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.