Sr. Director - Sales and Customer Management (SCM)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Director - Sales and Customer Management (SCM) in United States.

This leadership role is ideal for a seasoned sales and operations professional who will oversee Sales and Customer Management (SCM) functions across key accounts. You will lead teams responsible for logistics, order fulfillment, and customer engagement, ensuring operational excellence while driving revenue growth. The role requires strategic thinking, strong analytical skills, and a hands-on approach to problem-solving. You will collaborate with cross-functional teams to optimize processes, improve service levels, and deliver exceptional customer experiences. This position offers the opportunity to influence both commercial strategy and operational execution in a dynamic, fast-paced environment.

• Lead and manage the SCM and Logistics teams, ensuring alignment with company objectives and customer needs.
• Oversee customer accounts, third-party carriers, and order fulfillment processes to maximize service levels and profitability.
• Resolve customer issues proactively, collaborating with sales leadership and communicating solutions effectively.
• Ensure pricing accuracy and maintain complete customer contracts in internal systems.
• Conduct account analytics to drive revenue growth, identify trends, and optimize operations.
• Support sales initiatives by visiting key accounts, attending trade shows, and participating in contract negotiations.
• Collaborate with production and sales teams to identify opportunities for excess, dated, or expanded product sales.
• Provide leadership and guidance to the SCM team through daily, weekly, and monthly communications.
• Oversee systems and technical tools, including ERP and BI software, to monitor customer accounts, manage inventory, and analyze data.

• Bachelor’s degree or equivalent experience; 7+ years in customer service, sales, logistics, or a closely related field.
• 7+ years of sales management experience, including supervision of manager-level employees.
• Strong communication skills across speaking, reading, and writing.
• Proven problem-solving and analytical abilities, with strategic thinking and organizational skills.
• Computer literacy with Microsoft Office Suite, including Word and Excel.
• Ability to manage multiple priorities in a high-stress, fast-paced environment.
• Professionalism and ability to work independently with limited supervision.
• Preferred: knowledge of JD Edwards or other ERP systems; experience with Red Prairie or inventory management systems.

• Competitive salary range: $126,000 – $225,000 per year.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Group life and AD&D insurance, plus voluntary life options.
• Short and long-term disability coverage.
• 401(k) retirement plan.
• Paid time off and flexible spending accounts.
• Employee Assistance Program and wellness initiatives.
• Gym membership discounts.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.

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