Manager, Delivery Final Mile/Customer Experience

This position is posted by Jobgether on behalf of Maharam. We are currently looking for a Manager, Delivery Final Mile/Customer Experience in Texas (USA).

As a key leader in the delivery operations team, this role focuses on optimizing the final mile experience to ensure timely, efficient, and high-quality service to customers. You will oversee third-party delivery agents, develop performance metrics, manage escalations, and drive strategic improvements across the delivery network. Working cross-functionally with teams across operations, quality, merchandising, and customer support, you will play a crucial role in building a seamless end-to-end experience. This position offers the opportunity to make a meaningful impact on both customer satisfaction and operational efficiency in a dynamic, people-first environment.

Accountabilities:

• Manage the final mile delivery operations, including material handling, transportation, and service recovery to ensure top-tier customer experience.
• Oversee contracts, performance, and onboarding of third-party delivery agents, ensuring compliance with standards and customer service expectations.
• Serve as the escalation point for service failures, managing corrective actions and communication to resolution.
• Collaborate with internal teams to identify delivery challenges and propose strategic solutions for process improvement.
• Conduct routine site visits to verify adherence to procedures and service quality.
• Maintain consistent communication with delivery agents to reinforce standards and promote continuous improvement.
• Analyze key performance metrics and trends to inform data-driven decision-making across delivery functions.
• Partner with quality, merchandising, and product teams to address issues related to delivery or product handling.

• 4+ years of leadership experience in operations, particularly in final mile logistics or delivery management.
• Strong communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels.
• Solid analytical and problem-solving abilities, including root cause analysis and recovery planning.
• Proficiency in Microsoft Excel and Word; ERP and WMS experience (NetSuite, Salesforce, SCALE) preferred.
• Capable of managing multiple priorities and meeting tight deadlines with a sense of urgency.
• Bachelor's degree in Business or Logistics preferred.
• Previous experience with large-box retail final mile delivery operations is a plus.
• Willingness to travel both domestically and internationally.

• Remote-friendly role with travel as needed.
• Health, dental, and vision insurance.
• Flexible PTO and paid holidays.
• 401(k) retirement plan.
• Inclusive and diverse work culture.
• Opportunities for internal growth and professional development.
• Employee discounts and wellness benefits.
• Reasonable accommodation for candidates and employees with disabilities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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