Help Desk Specialist (Remote - US) - job 2 of 2

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Help Desk Specialist in the United States.

We are seeking a skilled Help Desk Specialist to join a dynamic, fully remote team supporting mission-critical applications for government clients. This role provides the first line of technical support across multiple channels, ensuring timely and professional resolution of inquiries and technical issues. The ideal candidate thrives in a fast-paced, Agile environment, collaborates closely with development teams, and contributes to continuous improvement initiatives. You will have the opportunity to troubleshoot, test, and validate new features while maintaining high standards of customer service. This position offers a structured yet flexible work environment, where your technical expertise and problem-solving skills will directly impact the efficiency and satisfaction of end users.

Accountabilities

• Provide Tier I, II, and III multi-channel Help Desk support for users and stakeholders.
• Troubleshoot bugs, defects, and technical issues in support of application development.
• Participate in Agile ceremonies such as daily stand-ups and sprint reviews with Scrum teams.
• Triage, prioritize, and escalate requests to leadership when necessary.
• Test and validate user stories, tasks, and bug fixes to ensure requirements are met.
• Develop, update, and maintain documentation, Standard Operating Procedures, and reports.
• Support knowledge management initiatives and contribute to process improvement efforts.
• Respond to stakeholder inquiries promptly and professionally, ensuring high satisfaction.

• U.S. citizenship or authorization to work in the U.S. with at least 3 of the last 5 years residing in the country.
• Ability to obtain a federal Public Trust clearance.
• Bachelor’s degree with a minimum of 4 years of relevant work experience.
• Strong verbal and written communication skills, with the ability to work closely with clients and development teams.
• Experience applying standard requirements to unique or complex technical designs.
• Proficiency with ticketing tools, Agile methodologies, and report generation.
• Strong attention to detail, problem-solving skills, and ability to manage multiple tasks independently.
• Familiarity with testing methodologies, defect reporting, and knowledge management practices.

• Competitive salary range ($48,634–$68,250/year) with additional discretionary bonuses.
• Comprehensive health, dental, and retirement benefits.
• Professional development reimbursement and educational opportunities.
• Fully remote work with flexible hours.
• Opportunities to grow and develop in a supportive, collaborative team environment.
• Inclusion in a company culture committed to diversity, equity, and employee well-being.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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