Systems Engineer II

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.  As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose:

Provides day-to-day technical support to the Top 50 Executives in our company, and their Assistants onsite.

• Works closely with the rest of our team to define and document our processes and work flows
• Participates in evaluating the hardware used by those we support
• Makes recommendations to enhance processes, procedures, and policies relating to systems functionality, performance and user experience
• Works closely with IT Security, Networking, Identity Access Management, Physical Security, Cellular, AV and messaging teams, further developing skills in all these areas
• Troubleshooting that leads to a resolution or escalation, with a strong interest in first call resolution and learning from each escalation
• Monitoring through a set of established systems that give us insight into performance
• Continued learning on our current environment and expanding our capabilities
• Performs troubleshooting and remediation, ensure successful project implementation, and perform post project end user support
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 2 – 4 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

• Knowledge of Windows, with further knowledge of Macs a plus
• Knowledge of Office apps, with an emphasis on Outlook
• Ability to research and provide root cause analysis
• Ability to design preventative actions
• Experience with Service Now or other ticketing system
• Knowledge of Zoom and/or  Teams for meetings  
• Knowledge of Imaging and configuration    
• Knowledge of Inventory management

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently

License/Certification:

• A+ or Windows certification preferred

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act