Technical Account Manager - North America
Skills
- Subject matter expertise with Zeek and network-security tooling (Suricata, PCAP tooling).
- Strong networking knowledge and experience with protocols (HTTP, TLS/SSL, DNS, SMB).
- Experience with packet capture and analysis tools (tcpdump, Wireshark).
- Familiarity with SIEMs/log platforms and adjacent markets (Splunk, ELK, Humio, EDR).
- Excellent business writing, presentation, and customer-facing communication skills.
- Ability to work non-standard hours and travel, including internationally.
Responsibilities
- Establish and maintain technical and executive relationships with strategic customers.
- Drive customer adoption and operationalization of Corelight products and features.
- Provide hands-on troubleshooting, configuration, and product demonstrations.
- Develop and deliver best-practice guidance and implementation milestones.
- Advocate for customers by communicating requirements to Product, Engineering, and Sales.
- Assist Sales teams by demonstrating product value and supporting renewals/expansions.
- Document customer interactions and progress in the ClientSuccess platform.
- Collaborate with partners to create partner-specific best practices and enablement.
Education
- BS/BA or equivalent in Computer Science, Electrical Engineering, MIS, or related field.
Benefits
- Competitive base salary with potential commission/discretionary bonus.
- Equity awards and long-term incentive opportunities.
- Comprehensive benefits package (healthcare, retirement) — details vary by location.
- Remote-friendly, geographically dispersed team with global collaboration.
- Opportunities for career growth at a rapidly scaling cybersecurity company.
- Travel opportunities and engagement with strategic enterprise and government customers.
Average salary estimate
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