Supplier Engagement Specialist

Overview: Who We Are

HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics.

Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden. 

HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth.

POSITION PURPOSE:

The Supplier Engagement Specialist is responsible for fostering strong, collaborative relationships with partnering vendors and agencies to support HWL’s Client programs across Nursing, Allied, Non-Clinical, Physician, and Provider staffing. This role ensures vendors are aligned with client goals, delivering qualified candidates in a timely manner, and contributing to overall program success. The Specialist supports the Supplier Engagement Director by executing engagement strategies, facilitating communication, and driving initiatives that enhance supplier experience, compliance, and performance. The Supplier Engagement Specialist serves as a key point of contact for HWL’s Supplier Engagement team and will need to be able to build and maintain strong relationships with a wide variety of people, internally and externally.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for:
• Serve as a key liaison between HWL’s Supplier Engagement team and vendor partners.
• Monitor and report on supplier performance using KPIs and SLAs (e.g., fill rates, submission declines, cancellations).
• Analyze vendor trends and provide actionable insights to leadership.
• Maintain accurate documentation of supplier communications and updates. (e.g., communication/meeting logs,
contact workbook updates).
• Communicate urgent market needs and program priorities to vendors.
• Prepare and present quarterly supplier activity audits and scorecard reviews.
• Coordinate quarterly review schedules for top-performing suppliers.
• Assist in organizing Supplier Summits, including communications and materials.
• Collaborate with Account Managers to identify areas for supplier improvement.
• Develop and distribute vendor surveys; analyze and present findings.
• Generate targeted vendor lists based on region, specialty, or service line.
• Promote a positive supplier experience to foster program advocacy.
• Track and communicate supplier wins and concerns to stakeholders.
• Monitor and respond to inquiries in the supplier email inbox.
• Attend supplier meetings to address performance, engagement, and compliance.
• Communicate agency contact updates to Divisional Leadership and Account Management team, and/or additional departments as needed.
• Communicate urgent market needs to suppliers to meet the overall goal of the Client’s program.
• Prepare quarterly Supplier/Program activity audits and present to leadership.
• Manage Supplier Engagement Director schedule for quarterly scorecard reviews with top 25 suppliers (NANC) and top 10 suppliers (Physician and Provider).
• Prepare quarterly activity reports for NANC agency scorecard reviews (e.g., submission decline, pre-start cancellations, early terminations).
• Assist in organizing Supplier Summits – communicating invitations to agencies, collaborating on material, and participating in summits.
• Work with each Account Manager to obtain understanding of day-to-day process and areas to improve with suppliers.
• Create/communicate vendor/agency surveys as necessary, collecting/presenting responses.
• Export focused vendor lists, filtered according to request (e.g., region/states, service lines, job groups, specialties).
• Promote a positive supplier experience to foster program advocacy. Assist with collection of concerns/wins so feedback can be provided to all stakeholders.

• Attend supplier meetings to address concerns, review performance, and support engagement. Perform other
duties as assigned.
2. Assumes responsibility for establishing and maintaining effective working relationships with team members.
• Attends meetings as required (both virtually and/or in-person as required). Examples include mandatory internal
meetings as needed and required, as often as monthly or quarterly, in-person meetings with clients, conferences,
events, seminars, etc.

PERFORMANCE MEASUREMENTS:
1. Supplier Performance Metrics
 Improve Supplier Fill Rate: Maintain or improve supplier fill rates to meet client expectations (e.g., >85%).
 Improve Submission Quality: Reduction in submission declines and pre-start cancellations.
 Reduce pre-start cancellations and early terminations.
2. Engagement & Communication
• Conduct quarterly scorecard reviews with 100% of top-tier suppliers (Top 25 NANC, Top 10 Physician/Provider).
• Maintain 100% accuracy in agency contact documentation and updates.
• Respond to supplier inquiries within 24 business hours.
3. Reporting & Insights
• Deliver quarterly Supplier/Program activity audits on time with actionable insights.
• Provide monthly trend analysis reports identifying at least 2 improvement opportunities per report.
4. Supplier Satisfaction
• Achieve a supplier satisfaction score of ≥85% from post-engagement surveys.
• Increase supplier participation in summits and surveys.
5. Operational Efficiency
• Ensure 100% completion of scheduled scorecard reviews and summit preparations.
• Maintain zero compliance issues related to supplier documentation and engagement protocols.
6. Client Impact
• Contribute to ≥95% client satisfaction with supplier performance.
• Support initiatives that result in increase in market share for top-performing vendors.

7. Duties are performed in accordance with the Service Level Agreements (SLAs) between all Stakeholders; Client’s SOPs, provider,
supplier and internal team members.
8. A positive image of the Company is projected.
9. Clients, Agencies, provider, and internal team members are treated professionally and well informed of the status of proposed candidates and providers on assignment.
10. Good coordination and effective working relationship with other members of the HWL team. Assistance is provided as needed.
11. Management is well informed of area activities and any other significant problems.

QUALIFICATIONS
Education/Certification:

Associate or bachelor’s Degree.
Eligibility Requirements:

All candidates must be able to fulfill E-verify requirements.
Required Knowledge:

Understanding of healthcare staffing & fulfillment process & supplier relations.
Experience Required:
3+ years of experience in vendor management, client services, or healthcare staffing preferred.
Experience with CRM or vendor management systems preferred.
Skills/Abilities:

Strong communication, interpersonal, presentation and organizational skills.
Proficiency in Excel, reporting tools, and CRM/VMS and AI systems.
Ability to analyze data and present insights clearly.
Service-oriented mindset with a focus on relationship building.
Comfortable working in a fast-paced, collaborative environment.
Familiarity with healthcare staffing segments (Nursing, Allied, Non-Clinical, Physician & Provider) is a
plus.
Strong customer service and public relations.
Able to work well independently and in a team environment.
Attention to detail and solid organizational skills.
Analytical and problem-solving skills.
Promotes goodwill and a positive image of the Company.
Strong time management skills.
Current industry knowledge.
Coordinates activities effectively with stakeholders.

Work Schedule:

This is a full-time remote position. Standard business hours are Monday through Friday 8:30 a.m. to 5:30 p.m.

Additional time outside of these hours may be needed to complete the essential functions of the job.

Travel:

Successful associates in this position must be able and willing to travel nationwide up to 10% of the
time.

Disclosures