Digital Solutions Manager - Future Opportunity - job 1 of 2

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The Digital Solutions Manager (DSM) will focus on leading the execution of current and future digital strategies through managing, building and developing the Digital Solutions business development team and leading projects and programs. The DSM will be responsible for administration, organization, execution and adoption of Intuitive’s enhanced digital solutions by partnering with customer, marketing, sales and other core Intuitive teams. The ability to create and coordinate detailed project plans and inspire engagement from cross functional teams will be critical to the success of this role. Will work to expand the footprint of Intuitive’s existing da Vinci platform by promoting enhanced digital solutions to targeted customers, turning opportunities into action and building efficiencies over time. The DSM will serve as the liaison between internal teams and the customer to drive integration of new and emerging data programs. This includes prioritizing and organizing activities up to and including measurement of targeting, product utilization, help, and development. The DSM will regularly manage and facilitate meetings, build solid relationships, solve critical business challenges and create new programs and processes with the goal of advancing customer engagement and adoption.

Roles & Responsibilities:

• Recruit, train, and manage the activities of the Digital Solutions business development team.
• Develop and implement activities to increase adoption and utilization of digital solutions through targeting, customer help, and continuous consultation with customers on functionality and benefit.
• Establish daily goals and monthly targets of outbound calls, manage engagements, meetings, and qualified opportunities for the Digital Solutions business development team.
• Host/facilitate process execution cycles for recurring processes such as project planning, resource management and portfolio research across the customer base.
• Triage responsibilities between the internal corporate and commercial sales teams
• Effectively partner with cross-functional teams in the corporate office to interpret assigned business and needs.
• Develop and manage change management and adoption implementation including training activities for the assigned portfolio.
• Solicit customer and cross-functional feedback to ensure customer satisfaction and project adoption. Serve as a continuous improvement feedback loop to the Product Management teams. Prepare to change course as needed.
• Monitor and report project status for project milestones, documentation, and deliverables to stakeholders, sponsors, and management.
• Dependably manage administrative tasks; reporting, outcomes of help activities, submission of expense reports, etc.

Skills, Experience, Education, & Training

• Bachelor degree in business, marketing or related field required
• Minimum 5 years in business development with 2 of those in management
• Medical or software business development experience preferred
• 2+ years experience leading projects required
• Experience developing key customers, strategic accounts, and/or IDNs a plus
• Proven experience with cross-functional partnership
• Demonstrated success with influencing customers and leadership via phone
• Highly organized and able to manage time in a fast-paced environment
• Proven communication skills, both written and verbal

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.