Sales Operations Manager

Location: East Coast or Central time zone

Reports to: Sr. Leader of Sales & Sales Ops

Innovative Solutions is seeking a hands-on Sales Operations Manager to help design and execute go-to-market initiatives and optimize our sales systems. This position is not a people manager, rather a sales function manager. As an AWS Premier Tier Services Partner, we need someone who can roll up their sleeves to coordinate projects, configure systems, and deliver tactical improvements that drive revenue growth.

Responsible For:

GTM Project Execution & Coordination:

·        Take leadership's GTM strategy and break it down into specific projects with clear deliverables and timelines

·        Own project plans, track progress, identify blockers, and ensure on-time delivery of GTM programs

·        Run weekly syncs to prioritize work, assign tasks, and remove obstacles for the revenue operations team

·        Build and maintain project documentation including status reports, implementation guides, and process maps

CRM Systems Management:

·  Maintain expert-level working knowledge of Salesforce.com to evaluate requests, troubleshoot issues, and provide technical guidance

·        Partner with Salesforce Administrator on complex configurations, flow builds, and system integrations

·        Test system changes, validate data integrity, and QA new configurations before rolling out to sales team

·        Manage relationships with sales tech vendors (Outreach, ZoomInfo, DocuSign, HubSpot, etc.) and coordinate technical implementations

Sales Process Optimization:

·        Analyze current sales workflows to identify bottlenecks, redundancies, and opportunities for improvement

·        Build and refine sales processes including contracting process, lead routing, opportunity management, and deal approval workflows

·        Create and maintain sales playbooks, templates, email sequences, and other enablement materials

·        Train sales reps on process changes, new tools, and system features to drive adoption

Data & Reporting:

·        Work with Sales Operations Analyst to build reports and dashboards

·        Track project outcomes and communicate results to leadership with clear metrics and ROI analysis

What Experience You Need

·        5-8 years experience in Sales Operations or Revenue Operations roles with increasing responsibility

·        Certified Salesforce.com Administrator required (Advanced Administrator preferred)

·        Proven track record managing multiple concurrent projects and delivering results on time

·        Experience in B2B technology sales environment, preferably cloud services, IT consulting, or professional services

·        Strong proficiency with Salesforce flows, validation rules, custom objects, process builder, and integrations

·        Working knowledge of sales tech stack (Outreach, ZoomInfo, DocuSign, PandaDoc, etc.)

·        Background with AWS or cloud technology sales cycles a plus

·        Experience working with AWS ACE Integration, AWS Funding Programs, and/or AWS Marketplace all a major plus

How You Will Be Successful

·        You're a doer who gets things done - you don't just plan projects, you execute them and drive them to completion

·        You're technical enough to jump into Salesforce and build solutions yourself when needed

·        You take direction well while also bringing your own ideas and pushback when something doesn't make sense

·        You have a bias for action over perfection - you ship quickly and iterate based on feedback

·        You're organized and detail-oriented but don't get lost in the weeds - you know what matters and move fast on it

·        You communicate proactively about project status, risks, and blockers before they become problems

·        You build practical, scalable solutions rather than over-engineered systems that are hard to maintain

·        You're comfortable working independently but know when to collaborate and ask for help

·        You speak up when your backlog is overwhelming and need clear direction on priorities

Travel Expectations:

This role will require candidates to travel to our two headquarters (Rochester, NY and Boca Raton, FL). All remote candidates are required to come to our main HQ in Rochester 2x a quarter. Travel will likely be around 25%.